Christina Waters

Experience

• 

  Park District of Oak Park

  Aug 1998 - Mar 2014

  Oversaw staff at seven community centers including the largest community center/park. Supervised rental operations and staff for all seven sites. Duties included preparation and monitoring of Departmental Budget in excess of $200,000. Managed Department records, processed payments, and developed customer relationship strategies with community organizers.• Implemented policies and procedures for Facility Attendants and rental customers• Developed quarterly staff training Program• Utilized MSI, Time Clock Plus, and RecTrac (Parks and Recreation Management Software) to coordinate, manage, and track community center event planning and management• Instructed American Heart Association CPR and First Aid classes (expiration 2016)• Customer service skill sets--created/built relationships with 500 key stakeholders-- local government, education and civil service departments in various townships, local and national youth organizations, community residents and patrons o Provided immediate support for rental events• Implemented new dashboard tool for data collection which was used to measure facility utilization, budget and staffing level projections, volume of park district attendance on an annual basis; also used for problem solving o created staffing protocol and orientation on the utilization• Developed safety training protocols for staff in accordance with federal, state and local guidelines and policies--OSHA (Occupational Safety & Health Administration), PDRMA (Park District Risk Management Agency) o Ensured compliancy of chemical safety protocols for staff and oversaw the management of MSDSs (Material Safety Data Sheets) per federal guidelines Show less I was promoted into a newly created position. I was responsible for the daily and strategic oversight of 20 Facility Attendants who worked at six highly utilized park district community centers with an average yearly attendance of 2,000+ visitors. Coordinated staff schedules at multiple centers to meet the needs of recreation programs and private rentals; Created staff information systems which improved the time staff became informed; Collaborated with the Oak Park Township's Youth Interventionists to host annual staff training• Developed, created and implemented new training curriculum and new employee orientation for Facility Attendants o Responsible for training and development, performance monitoring and employee counseling o Developed protocol to train and educate staff on how to appropriately respond to customer grievancesLiaison for the Cook County Clerk's Office to provide facilities to village residents during governmental elections, developed information systems to streamline information to internal and external stakeholders; Worked with local sports affiliates to provide annual registration and monthly meeting spaces, maintained annual contracts with affiliatesAssisted in the completion of the annual budget projections and remained within the set parameters throughout the fiscal year; Presented budget projections to the Park Board for review • Managed and allocated budget of over $100K for six park district sites• Strategically identified opportunities to increase revenue by decreasing expense by 25%• Assisted in the planning and execution of a new park facility--staffing levels, hours of operations, policies and procedures, wage analyses, revenue streams/opportunities and budgetary requirements which created new programming opportunities for residents o $30,000 project budget • Managed 200+ rental contracts for park facilities per yearAmerican Heart Association First Aid & CPR/AED instructor certification (expiration 2016) Show less

  • Facility Scheduling & Parks Coordinator

    Mar 2011 - Mar 2014

  • Facility Scheduling Coordinator

    Jun 2007 - Apr 2011

  • Facility Attendant

    Aug 1998 - May 2007
• 

  Gap Inc./Gap

  Aug 2000 - May 2003

  Sales Associate

  • Made connections with customers by asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs • Maintained selling floor presentations, and restocking them as needed • Learned Gap's systems and procedures to enhance selling efficiencies and complete support duties • Handled all returns courteously and professionally • Knowledgeable of and performed sales support functions related to POS procedures • Developed product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer • Adhered to Loss Prevention and inventory control and compliance procedures Show less

• 

  Shirley Ryan AbilityLab

  Oct 2014 - Aug 2017

  Administrative Coordinator

  Maintained staffing operations for the Flex Department. Coordinated schedules for 10 registry administrative coordinators at 15+ locations. Collaborated with the Flex Team to schedule 60 clinical staff on 9 inpatient floors to ensure patient safety and excellent care. Obtained daily staff requests and filled each efficiently. Upheld accurate system for tracking staff over a variety of shifts by utilizing API software. Conducted competency checks on new and existing Flex employees. Monitored overtime accumulation and attendance of employees. • Monitored and collected documents to ensure compliance to relevant company policies and legal requirements. o Conducted audits of employee and agency employee files as appropriateo Collaborated with appropriate functions throughout the organization to ensure adherence to various compliance standards and requirementso Ongoing Readiness Task Force participant • Developed reference tools for the Flex Staff Department to reduce on-boarding and orientation time for new Flex Staff Admin Coordinators • Responded to employee questions and concerns as needed• Streamlined electronic shared department files on an ongoing basis • Tracked and documented in-service training sessions using the Learnshare Management System (LMS); able to staff units according to appropriate competencies • Coordinated and facilitated department orientations for Flex Staff new hires• Maintained core Flex RNs advanced competencies• Improved real-time tracking of PDN staff assignments• American Heart Association CPR Instructor – renewal required Show less

• 

  Village of Oak Park

  Aug 2017 - now

  The Office of the Village Clerk records the proceedings of all Village Board meetings and special meetings; maintains all official legislative records, certifications, and the Village seal; and monitors Village compliance with the Illinois Open Meetings Act and Illinois Freedom of Information Act.The office also serves as the local election authority and registrar for voters and prepares information on violations of Village ordinances. In addition, the office administers the Special Events Ordinance and oversees Village Board advisory commissions which make policy and procedural recommendations to the Village Board.The Village Clerk is an apolitical elected office that supports civic engagement and community leadership within a collaborative Oak Park government. Show less This position is the deputy to the Clerk for the Village of Oak Park, responsible for assisting in the proper administration of elections, Freedom of Information Act (FOIA) requests, and record-keeping for the Village.Assisted in the management of all Village Clerk's Office services and activities; administer policies and procedures; make recommendations to the Village Clerk concerning management issues and actions.Typed and proofread a wide variety of reports, letters, forms and resolutions; type from rough draft or verbal instructions; compose correspondence related to assigned responsibilities.Processed, indexed, filed, and retrieved official Village documents, records, and archives including ordinances, resolutions, contracts, bonds, agreements, deeds, insurance documents, and meeting minutes; certified copies as required.Acted as liaison between the Village Clerk's Office and all departments regarding legal documents, agenda items, and other related items. Show less Ensured that best-in-class customer service was provided to both internal and external customers by embracing supporting, and promoting the Village’s core values, beliefs, and culture.Performed a wide variety of sensitive and confidential routine-to-complex office, clerical, and administrative tasks and duties in support of the Human Resource Department.Assisted with a variety of professional and technical functions in support of human resource management including employee/labor relations, hiring, employee testing, new employee orientation, training and development, classification analysis, compensation analysis, benefits administration, unemployment compensation, and workers' compensation. Show less Performed administrative duties within the clerical support system; supervised the ordering and storage of appropriate supplies; monitored department budget as assigned; recommended improvements in workflow, procedures, and use of equipment and forms.Screened office and telephone callers; respond to complaints and requests for information on regulations, procedures, systems and precedents relating to assigned responsibilities; receive and route mail.Typed and proofread a wide variety of reports, letters, agenda packets, memoranda, and statistical charts; type from rough draft, verbal instruction or transcribing machine.Participated in the duties relating to administration of a department; assist in preparing comprehensive reports, preparing minutes of meetings, preparing agendas of board and commission meetings, compiling annual budget requests, recommending expenditure requests for designated accounts, and monitoring approved budget accounts. Show less

  • Village Clerk | Elected

    May 2021 - now

  • Deputy Village Clerk

    Jul 2020 - May 2021

  • Human Resources Coordinator

    May 2019 - Jul 2020

  • Executive Secretary - Development Customer Services Department

    Aug 2017 - May 2019