Selena Thaniachegren

Experience

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  Rewardsco

  Jan 2012 - Jan 2016

  Team Manager

  Campaigns:Vodacom Top up 135Vodacom AddlinesVodacom UpgradesVodacom MigrationsMondo Broadband (Proprietary)Mondo Addlines (Proprietary)Telkom

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  CCI South Africa

  Jan 2016 - Oct 2023

  Sales Manager

  Campaigns :Telkom FNB Data (Pilot)FNB ConnectData Enrichment CampaignMTN Inlife MigrationAIGResponsibilities :* Ensure Team performs in alignment to clients requirements.*Ensure SLA (Service Level Agreements) are met.*Provide team with overall direction by leading and motivating.*Responsible for teams adherence to company policies.*Up skill, coach and mentor *Encourage and influence the correct behaviour.*Responsible for updating daily and weekly campaign reports.* Providing feedback to direct manager of any change in campaigns performance.* Liaising with clients on campaign performance, successes, challengers and solutions* I specialise is starting up new projects for the company * I have been given the task of starting an in-house campaign which requires my team to call an existing data base.* My key responsibilities are to make changes on current format if needed to improve the quality of leads *To manage the data dialled, make changes on what has worked and what is not working*Report to higher management on progress of campaign Show less

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  CCI SA (DURBAN)

  Jul 2019 - Oct 2023

  Operations Manager

  Aig FuneralPLPAVBOBRainResponsibilities*People & Resource Management*Process Improvement*Implementing Change*Problem Resolution*Business forcasting Sales, Revenue and targets*Revenue Forecasting of campaign targets, client calibrations and weekly presentations*Costing reduction & Maximization of profitability*Managing client KPA’s*Client Relations – account level*Incentive planning *Monitoring SOR, KPI’s reviews and audits*To analyse reports and provide solutions that will improve campaign Show less

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  Concentrix

  Oct 2023 - now

  Operations Manager