Granth Singh

Intern

914 followers

Ghaziabad, Uttar Pradesh, India

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Timeline
About me
Training | SBI card and payment services
Education
- AIIHM
  2011 - 2014
  Bachelor of Science - BS hospitality and Tourism hospitality and Tourism B Grade
  Activities and Societies: Basic hospitality Internship appreciation letter from HR of Hotel ITC Fortune Hotel,Navi Mumbai.Internship (4 months) certified for basic hospitality from ITDC Ashoka Hotel
- Kendriya Vidyalaya
  2007 - 2009
  12th Business/Commerce, General
Experience
- ITC welcome group of Hotel Fortune
  Oct 2011 - Dec 2011
  Intern
  #2 Months Internship in Hotel Management. #Appreciated for Intership by HR.
- ITDC ASHOK - Alliance Hotels
  May 2012 - Aug 2012
  Intern
  # 4 Months complete Hospitality Internship# All 4 major department training.
- McDonald's
  Oct 2013 - Sept 2014
  2nd Assistant manager - Operation
  Started as Management Trainee & promoted to 2nd Assistant manager - Operation. Shift operation handling. Sales target, restaurant team training, P&L management, roaster management, Stock management & order, hygiene & maintance.Awarded - Professional Manager in entire North.
- Pizza Hut
  Nov 2014 - Feb 2016
  Assistant Store Manager Operations
  Restaurant Manager in command. Overall restaurant operation handling. Sales target, restaurant team training, P&L management, roaster management, hygiene & maintance.
- Flipkart
  Mar 2016 - May 2018
  Customer Experience Coach
  Assigned Hub team performance excellence, Induction training, monthly initiatives to help effective training and hub performance. Owner of hub customer experince based reports. LMS management for hub team and track Jan'2017 - 1st runner up for lowest customer bad experince feedback in North Region.Ma'2017 - Winner of first may- BBD sale customer experince.
- LoadShare Networks Pvt Ltd
  Jun 2018 - Mar 2020
  Assitant Manager- Training
  Worked as Assistant manager training in fastest growing SME logistics company. Prime role to develop Learning modules for on-role and North region off-role. Closely to monitor employee work process ( as per SOP) and provide training if any opportunity finds.
- Pidge
  Jun 2020 - Jun 2024
  Onboard/ orientation , Soft skills training, FMCG, Sales - Ethics/communication/motivation/ Growth/ training, Vendors performance metrics, training tools ( PPT, LMS, video) creation and update, PMS, R&R. Training, evaluation, PMS, R&R ( Blue collar - 30k, white collar - 10k trained) Developing soft skills, empathy, ethiquates, behavioural skills to the team. Training, learning and development, KPI, TTT, Internal audits, Reports, LMS, PPT, tutorial videos, Planning.
  - Manager Training and Quality
    Dec 2022 - Jun 2024
  - Training Manager
    Dec 2020 - Jul 2023
  - Manager
    Dec 2020 - Apr 2022
  - Assistant Manager
    Jun 2020 - Dec 2020
- SBI Card
  Oct 2024 - now
  Area Training Manager
  Training, team building and leadership
Licenses & Certifications
- Introduction to training of trainer
  Alison - Free Online Learning
  May 2020
  View certificate
- SAP SuccessFactors - Human Capital Management (HCM)
  Alison
  Jul 2024
  View certificate
- Fundamental of digital marketing
  Digital Marketing Google Certification
  Mar 2020
  View certificate
- Introduction to the Learning Process for Teachers and Trainers – Revised
  Alison - Free Online Learning
  Apr 2020
  View certificate
- Lean Six Sigma Green Belt
  ISEL GLOBAL - Six Sigma Certification & PMP Certification Institute
  Jan 2023
  View certificate