Mary McCaffrey

Experience

• 

  Knowledge Sharing Systems

  Aug 2008 - Mar 2017

  - Led company’s expansion into new marketplaces managing strategic clients in Europe and South America - Managed implementation of custom SaaS solutions for research project management, technology transfer, intellectual property management, and agreement management to government agencies, academia, and health care providers- Collaborated with product, development & test teams to expand functionality of digital & desktop platforms ensuring the optimal user experience - Identified and resolved data quality errors while maintaining detailed documentation on data clean-up measures- Developed and implemented data governance processes to ensure ongoing data integrity

  • Programme Manager

    Mar 2011 - Mar 2017

  • Project Manager

    Jul 2009 - Mar 2011

  • Data Quality Analyst

    Aug 2008 - Jul 2009
• 

  Deep-Insight: the B2B CX specialists

  Mar 2017 - Nov 2018

  - Led the design, costing & agile delivery of the product roadmap for a customer-facing data analysis platform; prioritised back-end IT automation and enhancement of front-end tools to allow greater flexibility in comparing year-on-year data sets- Managed key accounts as Project Manager to create CX programmes - Delivered the full life cycle of online CX research projects, from project planning and requirements gathering through data analysis & reporting- Identified opportunities for IT automation and implemented new processes to reduce risk of human error when preparing and executing survey projects

  • Product Manager

    Jan 2018 - Nov 2018

  • Project Coordinator

    Mar 2017 - Dec 2017
• 

  Laya healthcare

  Nov 2018 - now

  - Successfully led a 2-year, €3M project to open a new Laya Health & Wellbeing Clinic, Swords Dublin; Delivered on time and to budget- Currently leading a subsequent more complex project to open a Laya Health & Wellbeing Clinic in Cherrywood, Dublin in Q4 2024 on time and to budget- Managed both projects from idea through opening by coordinating deliverables between internal stakeholders, legal teams, planning consultants, construction management partners, architects, design teams, and operational service providers Show less

  • Strategic Project Manager

    Jun 2022 - now

  • Business Analyst/ Project Manager Contractor

    Nov 2018 - Jun 2022