Saminder Kaur

Experience

• 

  Teleperformance

  Nov 2016 - Jun 2023

  - Responsible for setting clear performance objectives and conducting performance reviews.- Manage relationship with clients on behalf of management.- Responsible for assigning tasks to subordinates on daily basis.- Conduct interviews and recruit new staff members.- Provide excellent customer service and resolve customer complaints when required. - Responsible for coaching, monitoring and motivating team to help drive sales.- Deliver excellent customer service.- Identify any area of concern that could impact the performance of team members.- Stay updated with detailed knowledge on new and existing products. - Implement retention strategies to increase loyalty and retain business.- Analyzing customer feedback, negotiate with customers.- Diagnose and solve issues related to product and service.- Guiding the client in finding the solution for their problems.

  • Assistant Manager

    May 2022 - Jun 2023

  • Team Lead

    Feb 2019 - May 2022

  • Technical Support Associate

    Nov 2016 - Jan 2019