Jackie Kwok

Experience

• 

  Bistrot Le Fauchon

  Jul 2008 - Aug 2010

  Chef
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  Nagi Ramen

  Jun 2011 - Aug 2011

  Server
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  Numeris

  Jun 2015 - Feb 2016

  Market Research Interviewer
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  GoodLife Fitness

  Feb 2016 - Sept 2016

  Personal Trainer

  Assisted clients in setting health, aesthetic and fitness goals, designed and recommended suitable training programs.Help clients identify what is and isn't working for them in their routine. Work with clients to draft and implement exercise and diet plans to achieve fitness goals.Connect with regular members in the fitness club, held consultation sessions and seminars to educate prospective clients on the benefits of personal training and offered them counsels and advice.Top (#1 nationwide) sales in the company for personal training agreement sold for the month of May 2016. Show less

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  Mackenzie Investments

  Sept 2016 - Sept 2022

  As the organization's Service Cloud Product Owner, work closely with business stakeholders to create product vision, product roadmap to support business objectives.Prioritize product backlog based on business values, customer feedback, estimates, and changing business priorities.Conduct work shops to understand requirements from customer's perspective and create user stories. Participate and lead Agile ceremonies (backlog refinement, release planning, daily scrum, implementation, review, retrospective and deployment) to deliver high quality product to customers. Show less

  • Product Owner

    May 2019 - Sept 2022

  • Manager

    May 2019 - Sept 2022

  • Client Relations Specialist

    Sept 2016 - May 2019
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  BMO

  Sept 2022 - now

  Senior Manager - PM Digital Product Management