Heather Johnson

Experience

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  Eliada Homes

  Aug 2017 - Apr 2019

  Lead Residential Counselor

  Provided shift supervision of direct care staff in the delivery of services, implementation of model of care and crisis management.Provided training, professional development, and evaluation of residential staff.Managed staffing schedules, overtime and leave time within agency standards.Ensured all required mental health and program documentation is completed and maintained in a timely manner.Supported the Cottage Manager in the management and maintenance of the cottage within agency standards while providing a healthy, safe and therapeutic environment for students. Show less

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  EXp Realty

  Apr 2019 - Oct 2023

  Global Operations Manager

  Led multiple complex projects through developing project plans, timelines, assigning responsibilities, and monitoring and reporting progress to stakeholders. Developed and implemented new programs globally across 22 countries.Developed polices and procedures through identifying gaps while implementing new solutions that increased efficiency in day to day operations.Integrated email marketing software to streamline global communication efforts, resulting in a 25% increase in customer engagement over a 12-month period through targeted campaigns using HubSpot.Created agent and staff facing training material by writing content, interviewing subject-matter experts, and utilizing Canva, Google Slides, and learning management systems.Collaborated with cross-functional teams by aligning on common goals, communicating risks and running effective meetings. Show less

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  CooperRiis Healing Community

  Mar 2024 - May 2024

  Residental Operations Director

  Supervised daily operations of the Residential Community Program while ensuring adherence to regulatory standards.Interview, hire, and onboard team membersOversee procurement and budget management by approving invoices and ensuring timely ordering of required supplies, maintaining departmental efficiencyEvaluated and approved numerous expense reports, implementing cost-control measures to maintain budgets effectivelyOversee staff schedules, ensuring full shift coverageEnhanced operational efficiency by streamlining processes. Show less

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  Trauma Intervention Programs, Inc.

  Aug 2024 - now

  Program Director