Mahmoud Arafa

Experience

• 

  Vodafone

  Sept 2016 - Jan 2017

  Customer Service Representative

  - Managing incoming calls and customer service inquiries. - Identifying and assessing customers’ needs to achieve satisfaction.

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  Egyptian Armed Forces

  Feb 2017 - Mar 2018

  Infantry Soldier

  I consider my military service is an asset for me as i gained intangible traits such as :- Train-ability, Leadership, Team work integrity and loyalty.- Efficient and flexible, Respect for procedure, Diversity, Health and Safety aware and Triumph over adversity.

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  Future Group Translation Services

  Apr 2018 - Apr 2019

  - Creation of customer invoices submission to customers along with relevant documents and get customer acknowledgement.- Controls the recording of invoicing and reporting of receivables in order to ensure the brands' financial position is protected and cash flows secured.- Follow-ups with customers for the collections to ensure that all payments are received within due date.- Contacts client representatives where relevant to follow up on outstanding invoices and trace payments- Monitors customer account details for non-payments, delayed payments and other irregularities.- Maintains excellent working relationships with customers’ accounts payable personnel.- Processing journal entries, reconciling general ledger accounts, evaluating and applying effective internal controls and supports emerging requirements.- Ensures any write off of bad debts are adequately approved and all valid documentation attached.- Monitors and reviews accounting and related system reports for accuracy and completeness.- Directing phone calls to customers to smooth collection process and resolve any issue caused delay of payment.- Preparing financial statements (Trial Balance, Income Statement, Balance sheet, cash flow).- Contacting external Auditors and supporting them with all needed data to finalize official Audit of brands.- Internal Control for COGs and Operating Expenses related to brand. Show less - Preparing journal entries.- Reconciliation bank accounts.- Cash handling and adjusting.- Dealing with all local and foreign currencies.- Finalizing task procedures in banks, checks, yearned statement.- Assist in any required payment or work related assignment.- Reconciliation task between different accounts.- Preparing analysis of accounts as requested.- Receiving invoices and checking before payment.- Creating withholding tax letters.- Creating VAT letters.- Archiving and handling Documents, invoices, Vendor’s contracts & payment vouchers. Show less

  • Accounts Receivable Accountant

    Aug 2018 - Apr 2019

  • Treasury Accountant

    Apr 2018 - Jul 2018
• 

  Banque du Caire

  May 2019 - Dec 2020

  -Providing customers with basic information on all Bank’s products/services to increase Customer awareness & ensure a high level of quality service. - Achieving assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way. - Tracking customers’ inflows and outflows and contact customers to seek information on reasons for unexpected behaviors to maintain better-quality service level and meet set budgets. - Handling customers’ queries and complaints and ensure effective closure of complaints within the set of bank regulations to reach customer satisfaction and loyalty. - Preparing a daily sales report (DSR) including sales activities, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed. - Responding positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers’ requests are processed timely and efficiently. - Introducing and promote alternate channels to customers to reduce traffic in branches. - Attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance. - Receiving all relevant customer requests related to cheque book, credit & debit cards, TDs, CDs, etc. check their validity and send to related departments for completion. Show less - Processing all the cash counter transactions accurately in accordance with the set objectives. - Managing the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. - Investigating thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual. - Cross selling products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs. - Maintaining zero cash shortages and excesses at counter to ensure maximum control on cash balance. - Maintaining accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to. - Checking counterfeit currencies, checks and identities. - Adhering to the bank related the average waiting & serving time in addition to the productivity reports. Show less

  • Customer Service Officer

    Sept 2019 - Dec 2020

  • Universal Teller & Vault Teller

    May 2019 - Aug 2019
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  National Bank of Egypt (NBE)

  Dec 2020 - now

  • Compliance Manager

    Nov 2024 - now

  • SME’s Relationship Manager

    Dec 2020 - Dec 2024