Francisco Mora

Experience

• 

  Amov international teleservices

  Oct 2016 - Mar 2021

  Bilingüal Help Desk Technician

  -Proven ability to learn quickly and adapt to new situations.-Strengthened communication skills through regular interactions with others.-Developed and maintained courteous and effective working relationships.-Paid attention to detail while completing assignments.

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  OutPLEX

  Mar 2021 - now

  As an Information Technology Sr. Support Specialist, I leverage my expertise in IT resource management, including Office 365, Exchange, PDQ, Windows Server, and other relevant technologies to ensure seamless operations. With a strong analytical and problem-solving mindset, I identify complex issues, analyze information, and provide innovative solutions to IT challenges. My leadership capabilities shine through as I successfully motivate and inspire team members, fostering a culture of collaboration and excellence.In this role, I demonstrate a high level of initiative and creativity while tackling difficult tasks, utilizing strong communication and interpersonal skills to effectively interact with colleagues and stakeholders. I am self-motivated, organized, and detail-oriented, with a strong work ethic and commitment to continual improvement. My passion for learning and staying up-to-date with emerging technologies enables me to drive continuous improvement and contribute to the success of IT initiatives. Show less -Managed time efficiently in order to complete all tasks within deadlines.-Excellent communication skills, both verbal and written.-Resolved problems, improved operations and provided exceptional service.-Demonstrated respect, friendliness and willingness to help wherever needed.-Demonstrated leadership skills in managing projects from concept to completion.-Passionate about learning and committed to continual improvement.-Proved successful working within tight deadlines and a fast-paced environment. Show less

  • Information Technology Sr. Support Specialist

    Feb 2022 - now

  • Information Technology Desktop Support

    Mar 2021 - Feb 2022