Bridget Andrews

Experience

• 

  Starbucks

  Jun 2006 - Nov 2009

  Shift Lead

  I was hired as a barista, then trained as a learning coach and then promoted to shift lead. I enjoyed being able to bond with our repeat customers, creating new repeat customers, and all Starbucks employees. I loved finding the perfect creation for each customer and creating as many smiles as I could per day.

• 

  Village Tea Company

  Nov 2009 - May 2010

  Manager

  I was hired to create a menu and training program for the new cafe. When the owner decided to start hosting live music events I also took charge of the locating, and booking local musicians. I worked there until the store closed down.

• 

  Books A Million

  Apr 2010 - Dec 2011

  Co-Manager

  As Co Manager in the book side of the store I focused on training the new hires, with particular focus on both customer service, the promotion and sales of discount cards. During my time in the book side I led the store in the sales of discount cards every week as well as coming up with new training for the promotion of discount cards. As a cafe manager I was in charge of hiring and training new baristas and the retraining of pre existing baristas. I developed an environment of cleanliness and customer service which led to consistent rise in sales, profits and perfect secret shop results. I also created a new system for inventory and ordering which decreased our waste and increased profits. I enjoyed seeing the cafe turn around and the employees of both the bookstore and cafe flourish, sadly the decision to close the store was made, but it is still one of my favorite employment experiences. Show less

• 

  Tiff's Treats Cookie Delivery

  Jan 2012 - Dec 2012

  Delivery Driver

  Delivered both fantastic customer service and warm, delicious cookies.Baked cookiesMaintained kitchen cleanliness and sanitationPrepare ordersInventory

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  Sukhi's Gourmet Indian Foods

  Apr 2015 - Apr 2016

  Sales Associate

  Prepared and sampled Sukhi's Indian Foods at Costcos throughout the DFW area.Promoted the sale of this fantastic foodAssisted with the set up, food prep, and cleaning/organizing of the demonstration area.

• 

  Summertree Animal and Bird Clinic

  Apr 2016 - Sept 2018

  Lead Receptionist

  Provided excellent customer serviceManaged six phone linesScheduled appointmentsProcessed paymentsMaintained client and patient filesReceptionist schedulingHiring/Training for receptionMaintaining retail inventorySpecial pet food orders

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  Riviera Spa

  Nov 2018 - Oct 2020

  Lead Coordinator

  Manage guests, books, technicians and computer work simultaneouslyEducate guests and employees on services and enhancementsProfessional attitude and appearanceSchedule appointmentsMembership sales (nearly doubling membership in under 1 year)Hiring front desk staffAssist with marketing, social media (encouraging Google reviews to be top rated spa in Dallas)Training new hires, continuing education of current employeesCoordinate with back of houseHost with excellent serviceHelp maintain cleanliness in main areas of spa, saunas and float roomsBe punctualRetail product salesMaintain clean and orderly work space Show less

• 

  Mr. Cooper

  Oct 2020 - Jun 2022

  Loan Processor
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  Chewy

  Aug 2023 - now

  • NPS Specialist

    Apr 2024 - now

  • Customer Service Specialist

    Aug 2023 - May 2024