Karen Sleator

Experience

• 

  Indonesian French Chamber of Commerce and Industry

  Dec 1996 - Apr 1998

  Commercial Assistant

  - Assisting French and Indonesian companies in the identification of business ventures (establishment of joint-ventures, search for manufacturers, selection of potential agents);- Market research of key industrial sectors and compilation of business sector reports; - Organisation of monthly corporate events i.e. business meetings, golf tournaments;- Pursuit of advertising and sponsorship opportunities.

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  Johnson Wax Professional

  Aug 1998 - Jun 2001

  Brand Manager/Assistant Product Manager

  Achievements:• Surpassing £1 million sales target within first year of liquid laundry range launch. Key Responsibilities:• Product development and implementation of launch programmes;• Market sizing and share analysis to quantify the potential for each brand and track movement;• Construction of marketing plans to ensure consistent delivery of key messaging;• Engaging, briefing and directing research and design agencies;• Establishment of pricing guidelines, price increases and related contract compliance execution. Show less

• 

  JohnsonDiversey

  Jul 2001 - Apr 2009

  Achievements:• Key contributor to the resigning of ISS €400m partnership contract;• Developed go to market strategy and sales process for new product categories resulting in organic sales growth of 15%;• Attained global programme coverage within 3 year period resulting in organic sales growth of 20%.Key Responsibilities:• Development, implementation and maintenance of programme strategy;• Development and management of project plans - all phases of delivery including project scope, budget, milestones, communication, risk mitigation and contingency planning;• Resourcing of projects to meet the agreed scope in line with the programme timetable;• Leading cross-functional project teams; allocating and monitoring tasks to ensure effective delivery against project time, cost and quality measures;• Development of global sales training package. Show less Achievements:• Key contributor to the signing of TESCO sole supply contract worth £2m annually (500 UK stores);• Secured £1.2m annual sole supply contract with Marks & Spencer covering all 350 UK stores.Key Responsibilities:• Gaining a full understanding of customer requirements and developing corresponding innovative programmes and solutions;• Fostering a solutions-based, value selling culture with account managers and customers;• Provision of strategic leadership, direction and subject matter expertise;• Identifying profitable opportunities for growth. Show less

  • International Accounts Support Manager

    Jul 2004 - Apr 2009

  • Market Manager

    Jul 2001 - Jun 2004
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  ISS World Services A/S

  Apr 2009 - Jan 2013

  Head of Cleaning Service

  Achievements:• 200 contracts optimised in 12 months - double digit margin improvement;• New sales of DKK28.3million in 12 months;• Contract level savings of DKK11.2million in 12 months.Key Responsibilities:• Development, implementation and maintenance of Cleaning strategy;• Development and delivery of operational excellence – standards, solutions and re-engineering/process improvement;• Provision of strategic leadership, direction and subject matter expertise across all service areas;• Management and development of operational service metrics (KPI’s) and reporting mechanisms to ensure contract compliance;• Development of customer value propositions and standard process for inputting into new business development solutions;• Mobilisation and transition of key/corporate contracts;• Bid support for corporate client accounts i.e. Citibank, Barclays, Tesco, Carrefour;• Development of training matrix from operational to area management;• Introduction of single supplier agreements resulting in reduction in standard product list of up to 75%. Show less

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  Bouygues Energies and Services FM

  Jan 2014 - Sept 2015

  General Manager - Transition
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  Bouygues Energies & Services (UK)

  Jan 2015 - now

  General Manager - University of West London

  Achievements:. Double digit growth in OR during first year on contract. Reduced UWL cost base year on year without affecting the student experienceKey Responsibilities:. Responsible for circa £5m TFM contract spanning 13 different service lines. Financial management of contract to stay within annual Bouygues and UWL budgets respectively . Responsible for client relationship and promotion of positive company image within the University. Strategic direction of contract, driving strategies in parallel to those of UWL. Overall responsibility for contract compliance, achievement of KPIs and SLAs. Promotion of a safe environment for clients, staff and others on contract premises. Promotion of high standards of customer care and quality monitoring of all services . Achievement of internal objectives such as award of Ecosite environmental and sustainability initiative Show less