Wynton Everson, M.S.

Experience

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  Winn-Dixie

  Jun 2016 - Mar 2022

  Customer Service Associate

  - Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.- Maintain confidentiality of information.- Put up discarded or returned merchandise.- Perform cashier associate duties, as necessary.- Perform pricing duties, as necessary.- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.- Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.- Perform other job-related duties as assigned. Show less

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  STEM NOLA

  Feb 2020 - Jun 2021

  Intern

  - Provide informal instruction and/or coaching for students ages 7 and up- Provide instruction of STEM principles in a fun, exciting environment- Explain the Engineering Design Process or Method & Introductory Principles of the all Engineeringand Science disciplines following the procedures of STEM NOLA- Be responsible for the well-being of children with the aid of an instructor.

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  Dillard University

  Sept 2022 - now

  -Responsible for the smooth operation with the assistance of the helpdesk technician whose primary function is to help customers resolve issues with their desktop computers. -Responsible for approval of all software & hardware used University-wide. All Equipment quotes must be approved by the Desktop & Server Support Manager. -The central point of contact for all IT-related incidents and service requests. Provide a second line of support for all faculty, staff, and students. Implement and maintain all network & virtual servers. Show less -Provide the first line of support and contact for students, faculty, and staff seeking technical assistance in person, over the phone, or by email. -Install, modify, and repair computer hardware and software. -Performing remote troubleshooting through diagnostic procedures and pertinent questions. -Responsible for on-site installation, implementation, maintenance, troubleshooting, and repair of the university multi-vendor system solution that include hardware, software, applications, printers, and servers. Show less

  • Desktop Support Manager

    Jun 2024 - now

  • IT Specialist/Desktop Support

    Sept 2022 - Nov 2024