Hitoshi Homma

Experience

• 

  Cosmoweb

  Apr 2006 - Mar 2010

  System Engineer

  - Managed network and systems for over 30 sites of distributed enterprise environment - Worked as a consultant of Information Security in DLP (Data Loss Prevention) for protecting information for electricity and nuclear power related companies in Japan

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  KDDI Australia

  Feb 2011 - Oct 2016

  - Managed large banking network and provide system operation, changed and troubleshooted for offices in Australia and New Zealand- Contributed to projects such as network optimization, desktop platform migration to VDI, and system migration for application servers in Australia to data center in Singapore- Provided security policy and event management for network and endpoints, conducted vulnerability scanning and applied remediation- Maintained business continuity site for disaster recovery- Led technical infrastructure team as a manager Show less

  • Technical Support Manager

    Jun 2016 - Oct 2016

  • Senior Systems Engineer

    Aug 2014 - Jun 2016

  • Systems Engineer & Technical Support Team Lead

    Feb 2011 - Aug 2014
• 

  Cisco

  Oct 2016 - Apr 2024

  - Delivered Cisco Meraki's Pre-sales (CMNA) certification program and Post-sales (ECMS1 and ECMS2) technical training programs virtually and in-person for Cisco partners and customers in ANZ, ASEAN, India / SAARC and Japan regions- Developed exam questions Cisco's certification program on Meraki solutions- Localised technical training contents and enabled technical training programs in Japanese for Japan market- Reviewed and provided suggestions on training contents for Cisco Learning partners Show less - Diagnosed and troubleshooted wireless, security, switching, routing and various network-related issues reported by Cisco Meraki customers and partners- Analyzed packets using Wireshark for identifying and isolating issues, worked with engineering team to diagnose and resolve critical and escalated issues- Guided the best practice and configuration on Cisco Meraki solution for Cisco Meraki partners and customers- Collaborated with Customer Success Manager and drove technical conversation for Cisco's key service providers and customers Show less

  • Senior Technical Trainer

    Nov 2022 - Apr 2024

  • Senior Technical Trainer

    Nov 2021 - Oct 2022

  • Technical Trainer

    Nov 2018 - Nov 2021

  • Network Support Engineer

    Oct 2016 - Nov 2018
• 

  Cisco Meraki

  Oct 2016 - Apr 2024

  - Delivered Cisco Meraki's Pre-sales (CMNA) certification program and Post-sales (ECMS1 and ECMS2) technical training programs virtually and in-person for Cisco partners and customers in ANZ, ASEAN, India / SAARC and Japan regions- Developed exam questions Cisco's certification program on Meraki solutions- Localised technical training contents and enabled technical training programs in Japanese for Japan market- Reviewed and provided suggestions on training contents for Cisco Learning partners Show less - Diagnosed and troubleshooted wireless, security, switching, routing and various network-related issues reported by Cisco Meraki customers and partners- Analyzed packets using Wireshark for identifying and isolating issues, worked with engineering team to diagnose and resolve critical and escalated issues- Guided the best practice and configuration on Cisco Meraki solution for Cisco Meraki partners and customers- Collaborated with Customer Success Manager and drove technical conversation for Cisco's key service providers and customers Show less

  • Senior Technical Evangelist

    Nov 2022 - Apr 2024

  • Senior Technical Evangelist

    Nov 2021 - Oct 2022

  • Technical Evangelist

    Nov 2018 - Nov 2021

  • Network Support Engineer

    Oct 2016 - Nov 2018
• 

  Zscaler

  May 2024 - now

  Services Partner Engineer

  - Provide professional services enablement and training to help develop and grow Zscaler's Authorized Partners service delivery capabilities- Educate Authorized Partners on digital application transformation with Zscaler- Deliver enablement workshops with partners