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LT Chiru

LT Chiru

Customer support executive

Followers of LT Chiru87 followers
location of LT ChiruDelhi, India

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  • Timeline

  • About me

    Sr. Manager at Sykes Asia Inc.

  • Education

    • DCAC

      2000 - 2003
      Bachelor of Commerce (BCom)

    • Mann Public School (Sr. Secondary)

      1999 - 2000
      Senior secondary Business/Commerce, General

  • Experience

    • Rico softech Ltd.

      Aug 2002 - May 2003
      Customer support executive

      Sales executive, achieving sales targets, brand promotions (UK and US based customers)TelecomHealthcareSubscriptions

    • Global Vantedge

      Jun 2003 - Jul 2007
      Executive,Super collector,Sr. Executive,Subject Matter Expert,Accounts Receivables Manager

      Telecommunication & Auto Finance account (Handled Inbound & Outbound)

    • Global Vantedge Pvt. Ltd. (an acquisition of AEGIS Inc.)

      Aug 2007 - Apr 2009
      Team Leader (Operations)

      Auto Finance Account • Handling a team of 18 Early & Mid stage collectors• Workforce management• Responsible for Associate reviews • Setting Portfolio’s goals and targets• People management • Attrition and driving portfolio’s goals

    • Aegis Collect

      May 2009 - May 2013
      Asst.Manager (Operations)

      Auto Finance Account• Client interaction • Handling attrition and performance appraisals • Management information system (agent appraisals, weekly dashboards, Strategy & Planning)• Managing Operations efficiency and effectiveness.• Employee work force management.• Defining performance metrics and maintaining compliance standards.• Compliance and knowledge management to achieve SLA’s • Coaching and driving process oriented drivers.• Setting goals and managing performance dashboards • Managing recruitment of workforce • Team development, People planning. Show less

    • IQor

      Sept 2013 - Mar 2017
      Asst. Vice President

      Auto Finance account• Handling total span of 135+ associates • Handling Early, Mid and Late stage collections. (Auto Loans)• Specialized in Welcome calls, Customer Service major Auto Financing companies • Strategy and planning of portfolio's inventory• Managing supervisor's appraisal, associates and setting performance metrics• Managing Headcount, staffing forecast on required business projections.• Responsible for Portfolio's efficiency and effectiveness basis business trends• Managing Call Quality and Compliance Department• Capacity planning for Manual and auto dialer efficiency.• Managing Portfolio budgets and incentives programs • Responsible for reviews with supervisors/Leads• Driving Team development & People planning• Driving Customer Service Satisfaction Show less

    • Sykes Enterprises, Incorporated

      Apr 2017 - now
      Sr. Manager

      Auto Finance

  • Licenses & Certifications

    • HPMT (High Performance Management Training)

      Aegis Limited