Aivlis Chy

Experience

• 

  ESTUDIO CASTRO GARCIA- Lima PERU

  Jan 1995 - Jan 1996

  International Department Assistant

   Ensure registration of new trademarks and patents within Peru and worldwide contacting foreign attorney firms and associates.  Asses new and old customers in relation to inscription of new trademarks and advise them according to patents and trademark’s renewal dates and possible competitors. Follow up to new registrations in Peru and in any other country around the World.

• 

  Telefónica Perú

  Jan 1996 - Jan 1999

   Personal attention to VIP customers Attend different customer request such as invoicing, data info, equipment failure, system issues, etc.  Supervise customer care team – 9 persons Control quality and efficiency of customer’s attention Attend escalations from customers and provide value adding service.

  • VIP Customer Care Representative (SERVICIOS MOVILES - MOBILE’S DIVISION)

    Jan 1998 - Jan 1999

  • Customer Care Supervisor (CABLE MAGICO- CABLE DIVISION)

    Jan 1996 - Jan 1998
• 

  Diveo Braodband Networks

  Jan 2000 - Jan 2003

  Personal Assistant General Manager

  Diveo Broadband Networks is a multinational company which has operations, until 2003, in 5 Latin American countries (Peru, Colombia, Brasil, Argentina and Mexico). Peruvian operation was bought by Americatel Perú S.A. in 2003.

• 

  AMERICATEL PERU DIVEO TELECOMUNICACIONES DEL PERU (ex) Lima PERU

  Feb 2000 - May 2003

  Senior Assistant to General Manager

   Manage customers and suppliers contracts, follow up on renewals process.  Manage Insurance policies in the company and attend claims.  Maintenance and follow up to new registrations of real state in Public Register according to local law. Inscription and follow up with attorneys to new registration of trademark.  Direct communication with lawyers regarding dealership from government entities Preparation and reporting to Main Office in Washington. Preparation of final proposal for public bids. Review of the company’s policies and procedures adapting to Peruvian culture. Evaluation, request and control of stock of office supplies.  Handle all confidential material relevant to company’s operations. Conduct various analytical special projects, specially involving budget. Show less

• 

  Negociacion Lanera del Peru

  Jun 2004 - May 2005

  National Sales Assistant

   Perform planning and control over production’s stocks and needs. (50 tons per week). Follow up to production securing full planned stock. Control the over stock - slow movement. Review monthly stock color statistics securing to have a permanent stock and be able to change stock program if market suffered an unexpected change. Perform business plan and sales planning for the next month Handle 2 key client - whole sellers consuming 80% of national production. Attend special requirements or colours for the season, invoicing matters, prices, market, etc. Responsible of the national samples warehouse which inquires special treatment as samples were taxable and includes particular garments used for special fairs or occasions Also performing merchandizing, catalogues, colour trends, etc. Checking the monthly commissions for the sales representatives, assigned special tasks and schedules and be aware if their sales plans were already achieved. Reporting directly to the general manager.Major Achievements: Reduced warehousing cost. Show less

• 

  Maersk Line

  Feb 2007 - Jan 2016

  Head of Account receivables in Scandinavia cluster leading 10 direct reports. Handle three different companies Maersk Line, Safmarine and Seago Line businesses within the three countries with below responsibility areas:  Credit management - Risk assessment managing credit policies in line with corporate group policies.  Invoice Collections - Ensure to secure customer payments on time, working with external collector. . Customer invoicing – Ensure customer is invoiced timely.  Dispute handling – Resolve invoice issues  Invoicing Quality – Responsible to drive internal process changes leading to improved invoice quality. Book Close activities for Liner books Secure GSC – Global Service Centers deliver towards Financial processes. Teams located in Chennai, Pune and Manila. Major Achievements: Project manager responsible to drive, offshore and implement rightsizing of the finance organization in Scandinavia “OTF - One team Finance”. 36% of tasks were offshored to our GSC – Global Service Center in India and Manila. Project yearly savings for US$ 1.2 million Oct 2012 – Mar 2013 2nd best place in NEU region with best Invoice Quality 95% Oct 2014 2nd best place Globally with lowest overdue outstanding over 7 days % - 2% Oct 2014 Show less Leading a team of 6 direct reports located in Sweden and 12 persons from GSC- Global Service Center in Mumbai, India. Handle three different companies Maersk Line, Safmarine and Seago Line businesses Responsible to secure timely and accurate invoicing to customers Responsible for E2E dispute handling process Driver of process improvement projects at Customer Service, Sales, Operations to standardize and improve processes aiming to improve Invoice Quality. Major Achievements:Cross functional Project manager & facilitator - Improved internal process for invoicing Export Demurrage and Detention in SCA. Project yearly savings for USD 232 000Mentee of Cluster Mentor Program for key employees – 8 months Show less  Responsible for SAP sales order creation to invoice creation following interfaces failures. Manage dispute process and ensure timely resolution for disputes Drive standardization of invoicing and dispute process optimising offshoring opportunities. Responsible for root cause analysis and drive process changes throughout the organization to improve invoice quality. Drive e-billing solutions and online e-tools. Responsible for deliverables of dispute handling off shored tasks in GSC - Global Service Center – Chennai  Reduce variability, waste and standardize process within Finance.Major Achievements:Project Manager – SAP Implementation for company SEAGO LINE (modules OTC, ATR, RTP, TAX,) Mar - Nov 2011 Show less  Focal point and responsible for performance of tasks offshored to GSC for Sweden Quality control of processes performed within Customer Service Responsible for export disputes handling in Sweden. Member of Project Excellence for Customer Service. Handle export bookings Maintain SOP - Standard Operating Procedures for each customer and constantly look for potential improvements. Updating and monitoring systems and documentation flows, ensuring correct and up to date information handle issuance of BL´s. Assist customers in solving operational and/or documentation matters that require attention. Handle issues with Customs after calling port. Coordination with internal suppliers and stakeholders as sales, equipment, space, intermodal, finance, foreign offices worldwide, etc .Major Achievements:Project Manager - Green Belt Six Sigma/Lean certified –by PMI academy. Project standardized and minimized pre and post errors in interfaces in order to invoice timely. Project yearly savings USD 120,000 Mar 2010 – Aug 2010 Show less

  • Business Controller Scandinavian Cluster

    Jan 2015 - Jan 2016

  • Account Receivables Manager Scandinavia - Denmark, Sweden, Norway

    Feb 2013 - Dec 2014

  • Invoicing & Disputes Manager Scandinavia - Denmark, Sweden, Norway

    Aug 2011 - Feb 2013

  • Supervisor Invoicing & Disputes Scandinavia - Denmark, Sweden, Norway

    Oct 2010 - Aug 2011

  • Accountant Scandinavia

    Mar 2010 - Oct 2010

  • Process & Support Specialist – Customer Service Sweden

    Feb 2007 - Mar 2010
• 

  DAMCO Logistics East Africa

  Feb 2016 - Dec 2018

  • North Europe IOE project lead / Head of Supply Chain Services

    Feb 2018 - Dec 2018

  • Head Supply Chain Management Customer Service

    Oct 2016 - Dec 2018

  • Head Global Control Tower H&M Customer Service

    Feb 2016 - Sept 2016
• 

  A.P. Moller - Maersk

  Jan 2019 - now

  • Nordics Lead Logistics & Cold Chain Product Manager - Supply Chain Management

    Jul 2023 - now

  • Regional Lead Logistic Product Manager/Solution Engineer - Supply Chain Management Europe

    Jan 2020 - Jun 2023

  • Global Supply Chain Customer Service Excellence Lead at A.P. Moller - Maersk

    Jan 2019 - Jan 2020