Abbas Salim

Experience

• 

  Reuters News Agency

  Jul 2005 - Jan 2012

  Duties and Responsibilities:- Conducting post incident reviews with key stakeholders while driving actions through to closure- Produce and present trend analysis reporting for stakeholder review- Working under strict deadlines to ensure cases are updated as well as presenting cases to stakeholders- Proactive problem management while identifying, driving problem management process enhancements Duties and Responsibilities:- Supervising and supporting the team- Overseeing and Communicating major incidents to Stakeholders- Organising shift rotas- Identifying, logging and communicating (internally and externally) incidents- Diagnose, implement technical fix/ workaround to restore service- Investigate root cause and implement measures to prevent a repeat occurrence

  • Senior Incident Problem Manager

    Jan 2010 - Jan 2012

  • Incident Manager/ Deputy Shift Manager

    Jul 2005 - Feb 2010
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  Thomson Reuters

  Feb 2012 - Jul 2017

  Duties and Responsibilities:- Evolved with the team's capabilities, transitioning into developing Network Optimisation Strategies- Ensured vendor maintenance contracts exist, renewed for network- Built strategy for managing end of life network- Maintained client-centric approach, prioritising client satisfaction while delivering tangible resultsKey Accomplishments:- Ensured seamless vendor alignment with specific business needs and goals, improving service delivery efficiency- Oversaw firewall lifecycle program involving 27 refreshes completed within 9 months- Built hardware-sparing policies, optimising vendor maintenance spend while maintaining service SLAs- Developed and implemented cost-efficient hardware and software Lifecycle Management (LCM) policies, resulting in 20% reduction in overall operational costs Show less Duties and Responsibilities:- Collaborated with cross-functional teams globally to ensure customer service- Conducted trend analysis and initiated continuous service improvement to address and prevent recurring issues proactively- Maintained service reporting matrices, highlighting areas of concern and facilitating informed decision-making- Regularly communicated with stakeholders to ensure transparency and alignment throughout the project life cycle and delivery process- Engaged in end-to-end service chain involvement, acquiring comprehensive and detailed knowledge of project life cycle and service delivery dynamics Key Accomplishments:- Established and managed LAN and security technology service suite, improving efficiency by 60%.- Pioneered and supported service improvements that delivered tangible benefits.- Ensured process alignment with ITIL framework and ISO standards, guaranteeing efficient operations.- Tracked and maintained service quality metrics, consistently meeting or exceeding established targets.- Implemented proactive service management by identifying trends and risks ahead of customer impact, reducing incidents by 35%.- Cultivated and managed vendor and stakeholder relationships to enhance collaboration and service. Show less

  • Senior Information Technology Business Analyst

    Feb 2014 - Jul 2017

  • Global Network Infrastructure Service Manager

    Feb 2012 - Feb 2014
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  Refinitiv

  Jul 2017 - Sept 2021

  Duties and Responsibilities:- Managed portfolio budget- Coordinated requirements gathering via workshops and meetings to define project scopes- Ensured ITIL service management continuity during implementation- Comprehensively tracked, communicated and drove portfolio deliverables Key Accomplishments:- Expanded 100G AWS connectivity to Tokyo and Ohio regions and drove application cloud onboarding- Deployed 100G connectivity to AWS in the US, upgrading 18 links to meet capacity demands- Delivered core network optimisation program, achieving $2.8M net savings- Defined network isolation test approach for large-scale data center closures Show less Duties and Responsibilities:- Defined and established achievable project goals that aligned with project objectives- Identified and allocated the necessary resources essential for project success- Coached and guided the project team, ensuring clarity regarding tasks and responsibilities- Created tools and techniques for task distribution based on the skills of each team memberKey Accomplishments:- Built 3 new data centers in NY, Singapore, and London- Mitigated end of life risk by migrating from legacy CISCO CSS/ ACE Load Balancers to supported F5 Viprions- Standardised and consolidated the infrastructure firewall estate from 282 to 152 pairs, upgrading hardware to HP Gen 6 and software to R75.47/R77.10 across 10 data centers, eliminating EOL risks. Show less

  • Core Network & Cloud Infrastructure Program Manager

    Mar 2020 - Sept 2021

  • Senior Project Manager

    Jul 2017 - Mar 2020
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  Tata Consultancy Services

  Sept 2021 - now

  Technical Infrastructure Program Manager

  Client: London Stock Exchange (LSeg).Key Duties and Responsibilities:- Lead the migration of 55K servers from the Legacy Network to the Software Defined Network - Create an Application Centric Network migration strategy- Define and Mobilise a migration team Key Accomplishments:- Secured Internal & External stakeholder support through explicit requirements gathering & marketing- Defined critical tooling requirements and developed detailed migration strategies - Established 182-resource team with defined roles, responsibilities, and processes for large-scale server migrations- Successfully completed the migration of 47K assets with plans for the remaining Show less