Caroline Patterson ChPP MAPM

Experience

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  Skills for Care

  Aug 2006 - Aug 2007

  IT Placement Student

  Placement year providing 1st & 2nd line IT support

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  National Probation Service

  Sept 2008 - Jan 2014

  Information Support Officer

  Provide IT Support and Training to staff.Compile performance information and write reportsProcess crime performance figuresInformation Security champion, criminal justice policy

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  Cumbria Police

  Jan 2014 - Sept 2018

  To manage and supervise the 1st Line Support Team to provide a single point of contact for users and to facilitate the installation and fitting of ICT equipment and related software, throughout the Constabulary. Ensure the efficient running of systems, hardware, software, devices and services, delivering restoration of normal ICT service as quickly as possible, to minimise the adverse impact on business operations.Provide day to day management of key business systems on behalf of the relevant Business Owners. Ensuring that systems and multiple databases are administered effectively and data held is accurate, up-to-date, securely maintained and exploitation of business systems provide high quality customer focused services.To plan, implement, control, review and audit the ICT 1st Line Support service provision to provide the agreed levels of service, seeking continually and proactively to improve ICT service delivery. Show less Day to day business management of police systems, ensuring that systems and multiple databases are administered effectively and data held is accurate, up-to-date and securely maintained.Ensuring effective governance frameworks are in place, dealing directly with business issues, including responsibility for effective identification of requirements for change to the systems, business change is effected as necessary, and changes are integrated into business functions. Manage the Business Systems Team to oversee the execution and monitoring that the benefits of the changes are achieved and make measured improvements to business performance, customer satisfaction and provide efficiencies to the organisation.Manage major system releases, co-ordinating with external suppliers and business system owners. Co-ordinate and liaise with National Policing ICT projects. Show less

  • ICT 1st Line Support Team Leader

    Dec 2017 - Sept 2018

  • ICT Business Systems Team Leader

    Mar 2015 - Nov 2017

  • ICT Business Systems Officer

    Jan 2014 - Mar 2015
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  Cumbria County Council

  Oct 2018 - Apr 2023

  Pro-actively manage project delivery to high quality standards on time and within agreed budgets. Adopting an open and balanced approach to active risk management and escalation. Ensure compliance with all relevant statutory requirements, financial controls, standing orders, procurement procedures, contract requirements and grant conditions. Ensure all projects are delivered in line with CCC programme management requirements and industry best practice. Actively participate in the continuous improvement and development of increased efficiency by pro-actively sharing project management expertise and promoting a culture of high quality project delivery. Undertake and manage engagement activities across a wide diversity of internal and external stakeholders including residents, elected members, council officers, partner agencies, local businesses and central government. Show less Lead and conduct detailed business and/or systems analysis as required, within an assigned portfolio of projects assessing the business model and integration with appropriate technologies.Working closely with technical teams and customers, provide technical advice on potential opportunities to deliver ICT benefits to support business change, and identify options for potential solutions; assessing them for both technical and business suitabilityInvestigate and establish business requirements, prepare scoping documents encompassing; development options, system upgrades with technical plans, system modifications, carry out system analysis, outage planning and quotations where necessary for agreement by the business.To compile specific proposals for modified or replacement systems including project briefs and detailed technical and functional specifications. To make recommendations on the changes required to wider business processes to deliver benefits resulting from any systems analysis. Working with staff across various teams, act as Project Manager to support the transition between ‘as-is’ and ‘to be’, ensuring the successful implementation and benefits of the new solution.Lead on the creative resolution of issues, assessing and mitigating against risk and contributing to the effective testing processes of new projects. Ensure that any change captures learning that can provide intelligence across the whole organisation including preparation and delivery of reports/presentations to stakeholders.Responsible for management of project expenditure and working within project budgets.Organise and co-ordinate the work of staff and managers across various teams to deliver the project. Show less

  • Capital Programme Project Lead

    Nov 2020 - Apr 2023

  • ICT Systems Analyst

    Oct 2018 - Nov 2020
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  Cumberland Council

  Apr 2023 - now

  Managing programmes of capital investment for Cumberland Council.

  • Programme Manager

    Jan 2024 - now

  • Capital Programme Project Lead

    Apr 2023 - Jan 2024