Alaine Webber CSM, CSPO

Experience

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  Worldwide Express

  Jun 2016 - Jun 2017

  IT Business Analyst

  Respond to incoming calls and emails from end-users experiencing technical issuesUtilize remote access software to troubleshoot and resolve system bugsPerform quality assurance testing to isolate system errors and failuresAct as a liaison between users and development to simplify complex system issuesCreate cases in Jira for the development team to manage the life cycle of various projects Perform User Acceptance Testing (UAT) to ensure website bugs have been correctedPerform routine testing with the development team to ensure software quality Show less

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  Little Elm Independent School District

  Jun 2017 - Dec 2019

  SIS Analyst and Support Specialist

  Provide tier I and II technical support to Student Information System (SIS) users via ZenDesk Act as a liaison between internal staff and SIS vendor to communicate business requirements and manage project development Manage cases submitted to the vendor to ensure each task is completed within a specific deadlineAssist Director of Data Processing with software implementation by performing User Acceptance Testing (UAT) to ensure website bugs have been correctedFacilitate training events at various campuses to ensure staff are knowledgeable of important system features and updatesCreate custom reports and interactive dashboards for internal departments to assist in the analysis of student data and improve accountability Meet with internal departments to ensure the system solves their business requirements and meets their expectations Collaborate with assistant principals monthly to identify ways on how to improve the student information system and document the necessary requirements needed for system enhancements Show less

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  Salus

  Dec 2019 - May 2021

  Information Technology Business Analyst

  Provide application support to end users by resolving system bugs and escalating complex issues to the development team or appropriate vendorResponsible for training business users on specific applications and providing them with how-to documentationResponsible for managing and configuring the service desk to ensure that IT members are exceeding various KPIs determined by upper-level management Generate automated service desk reports for the Director of Information Technology to assist with managing the performance of each technicianManage projects and document technology processes in agile development tools such as Confluence and Asana Perform user acceptance and regression testing for a suite of applications Record testing results, application bugs and enhancement requests in GitHub for the appropriate developer to reviewConfigure and customize applications to improve workflows and staff productivityGather requirements for custom reports and dashboards to be published in SSRS and Tableau Meet with upper management on a bi-weekly basis to discuss upcoming projects and their appropriate sprint assignment based on priority Understand areas of improvement by meeting with business stakeholders through various communication channels such as Slack and Google MeetAssist with software implementation and perform necessary functional and ad hoc testingDevelop post implementation support procedures for end users Show less

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  Breach Secure Now!

  May 2021 - Dec 2022

  Create process improvement flow diagrams to leadership to improve efficiency amongst teams during the product development process● Responsible for onboarding and training new Business Analysts● Work with executive leadership to determine project schedules and timelines based on the resources available● Create and maintain project status boards for the executive leadership team● Collaborate with Project Owners to create roadmaps which outline milestones and key deliverables● Recommend process improvement to internal and external teams to streamline the software development process● Identify and document Business Analyst best practices to ensure consistency amongst the team● Create reports and lead sprint retrospectives to identify areas of improvement● Implement sprint reviews to share progression of various projects and collect feedback from stakeholders● Research and demo various applications to fit organizational needs and improve efficiency amongst departments● Hold one-on-one meetings with other members of the business analyst team to encourage, provide feedback and recommend areas of improvement● Coach less experienced analysts in the agile environment and how to approach large scale projects● Create user flow diagrams to assist Developers and Quality Assurance with understanding of the product vision and goal● Conduct routine feedback surveys to discover ways on how to improve internal processes Show less Act as a liaison between business stakeholders and the development team to translate business requirements into user stories and detailed acceptance criterias Consult with UI/UX designers to identify the best prototype that satisfies business requirements Provide the design team with wireframes and product requirements to ensure final designs meets feature objectives Collaborate with software engineers to estimate effort and identify realistic timelines for project deliverables Drive sprint planning and product backlog refinement meetings based on project objective and timelines Meet with Product Owners to maintain and prioritize the product backlog Responsible for ensuring sprints and releases are an accurate reflection of the work being completed by developersAnalyze current process and determine bottlenecks, in order to recommend best practices between the Product and Business Analyst team Assist Product Owners with identifying Minimum Viable Products and determine features that should be included in future releases Show less

  • Senior Information Technology Business Analyst

    Sept 2022 - Dec 2022

  • Information Technology Business Analyst

    May 2021 - Sept 2022
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  PhData

  Jan 2023 - Jul 2024

  *Interview with various key stakeholders to understand pain points and determine business use cases.• Partner with the delivery team to strategize and determine the best technology solutions based on client challenges.• Prepare reports and presentations for senior management by summarizing key findings and recommendations.

  • Senior Business Architect

    Jan 2024 - Jul 2024

  • Business Architect

    Jan 2023 - Jan 2024
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  Hyland

  Jul 2024 - now

  Product Owner 3