Mirsardor Usmonov

Experience

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  Herbion International

  Sept 2012 - Aug 2013

  Sales Marketing Assistant

  - Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities- Supporting marketing executives in organizing various projects- Conducting market research and analyzing consumer rating reports/ questionnaires- Assisting with promotional activities- Visiting customers/external agencies in order to make a new deal/negotiate a priceAbout Herbion International Inc. :Since 1983 Herbion International has been committed to innovating with herbs of the world to provide an array of superior-quality, and efficacious healthcare products and has become a global company having full fledged operations in more than 21 countries with up to 5000 employees. Show less

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  Ryanair - Europe's Favourite Airline

  Oct 2014 - Mar 2015

  Supervisor

  - Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction- Ensure that customer complaints are resolved in a professional manner- Provide supervision and technical assistance to customer service team to attain departmental and organizational goals- Train customer service staff to deliver high class customer service- Ensure that the customer calls are handled and answered in a timely and accurate fashion- Monitor business and process metrics to measure and manage customer service effectiveness- Maintain communication with customers via emails, phone calls, mails, etc Show less

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  Amazon

  Nov 2016 - Sept 2018

  Junior Assistant Manager

  - Quality and inventory management- Ensure items are in-stock- Coordinate physical and virtual flow of orders and materials to ensure products are shipped on time to meet customer delivery promise- Anticipate the possible market demand and number of units to be sold- Communicate changes to order-batching strategy to ensure efficiency while protecting customer experience

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  ClaimCompass.eu

  Feb 2017 - May 2017

  Junior Claim Manager ( Internship)

  - Handling legal cases for compensation- Communicating with airlines and customers- Conducting research regarding flight dataAbout ClaimCompass:Since 2015 ClaimCompass has been helping passengers file a claim of monetary compensation by working with airlines, courts and national enforcement bodies to make sure that if compensation is owed to clients. So far thousands of passengers and secured millions in compensation were helped.

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  ThinPrint

  Jan 2019 - Aug 2019

  Assistant Sales Manager

  - B2B sales (IT products)- Building and maintaining strong, long-lasting customer relationships- Participating in industry or promotional events in order to cultivate customer relationships- Conduction webinars

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  Merit Kimyo Invest

  Feb 2020 - Jan 2021

  • Senior Supply Chain Specialist

    Jun 2020 - Jan 2021

  • Supply Chain Operations Specialist

    Feb 2020 - Jan 2021
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  CRIF

  Jan 2021 - Apr 2024

  - Supporting the GM in the creation of the annual budget by preparing the sales and marketing plans.- Constantly conducting market research to identify selling possibilities and evaluate prospect needs, working with high-profile financial institutions on consultancy-related services with a focus on process transformation and credit evolution, and preparing an analysis of prospects' needs to determine the best project approach- Generating new leads through networking and participation on behalf of the company in exhibitions or conferences- Leads meetings with C-Levels, prospects, and clients on product overviews, effectively conveying their value proposition and related competitive advantages, preparing and delivering appropriate presentations and training on products and services.- Negotiating and closing deals and handling issues/complaints- Building processes that meet our business objectives and ensure compliance - Building and maintaining strong, long-lasting customer relationships to leverage new business opportunities- Collaborating with technical teams to achieve better results - Involved in the drawing-up of the marketing plan and sales activities with reference to the market and competitor trends and in collaboration with HQ and local team.- Gathering feedback from prospects and sharing it with internal teams Show less

  • Acting General Manager

    Apr 2023 - Apr 2024

  • Sales Executive

    Jan 2021 - Apr 2024
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  CRIF Uzbekistan

  Apr 2024 - now

  General Manager