Somak Roy

Experience

• 

  Deloitte

  May 2005 - Jan 2011

  Consultant

  - Primarily responsible for software analysis, development and maintenance catering to various high profile clients like Lucent Technologies, Netgear Technologies, Ericsson etc.- Database design, Front end design and backend coding.- Designing and developing various reports using Crystal Reports and MS Excel for a better customer satisfaction.- Developing online tools and portal for clients to conduct internal surveys.- Analyze client inputs and transform the same into useful outputs reports by designing and building software tools to process that information.- Conduct regular meetings with clients to better understand their needs and generate a better client satisfaction. Show less

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  Agilent Technologies

  Feb 2011 - now

   Under the role of Business Process Specialist, was engaged in Business Process Management at multiple levels of seniority to manage & streamline the Quota Crediting process for an enhanced customer experience. Primarily accountable for successfully leading a team of highly experienced business analysts that provides Quota Crediting solutions which ensures accurate incentive payout to sales teams which helps in optimizing company profits. Manage Quota Crediting Operations for all India Business (Direct sales, Indirect sales channels) ensuring correct and accurate incentive payout to sales executives and agents as per the sales numbers thus being involved in a process critical to Agilent’s success. Manage SAPK (South Asia Pacific and Korea) quota credit operations. Foster an environment of innovative thinking within team and encourage personal development initiatives.  Establishing good liaisons with the business partners and be open for any changes. Partnering with cross functional teams to ensure correct order assignment and quota crediting within correct accounting period. Executing training sessions with cross functional teams thus educating them with new processes and projects. Generating various control reports to ensure accurate process performance. Single handedly owns and successfully delivers worldwide processes serving all regions of AFO (America Field Organization), EMEAI (Europe Middle East Africa and India), CHFO (China Field Organization), SAPK (South Asia Pacific and Korea) and JPFO (Japan Field Organization) affecting more than 200 people directly. Involved in high value projects critical to process and helping to reduce manual work with increased proficiency and accuracy Show less

  • Operations Manager - Global Business Services

    Mar 2024 - now

  • Manager - Global Business Services

    Aug 2020 - Apr 2024

  • Manager - Customer Operations

    Dec 2018 - Jul 2020

  • Business Process Specialist

    Feb 2011 - Nov 2018