Experience

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  Mercado libre

  Jan 2012 - Jan 2013

  Representante de politicas y reglas

  Las tareas principales que realice dentro del puesto de Representante de Políticas y Reglas fueron las siguientes: -Revisar las publicaciones del sitio de Brasil (pagina de MercadoLibre), en base a los filtros y navegaciones guiadas para asegurar el cumplimiento de los términos y condiciones establecidos para operar en él.-Proporcionar información útil para la creación y/o modificación de filtros de búsqueda con el fin de detectar con mayor eficacia las infracciones cometidas.-Comunicar y recomendar mejoras en el manual de procedimientos internos con el fin de mejorar la comunicación y unificar criterios. Mostrar menos

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  Alorica

  Sept 2013 - Mar 2019

  Customer service representative for amazon.com

  As part of the team, these are some of my regular tasks as Customer Service Representaative:-Build sustainable relationships of trust through open and interactive communication.-Managing large amounts of inbound and outbound calls, chats and emails in a timely manner.-Identifying and assessing customers’ needs to achieve satisfaction.-Provide accurate, valid and complete information by using the right methods/tools.-Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.-Follow standardized policies and procedures established by the company. Mostrar menos

• 

  Egs

  Oct 2015 - Jan 2015

  Seasonal - recruiter

  As part of the Recruitment team, the main responsibility was to hire 400 employees. These were some of my regular tasks as a seasonal Recruiter: -Screen candidates resumes and job applications.-Conduct telephone interviews, English assessments and personal interviews. -Coordinate with the Operations team.-Administrative tasks such us contract signing with new hired employees, collecting all required documents.

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  Syngenta

  Jan 2019 - now

  • Identify issues along the Procure to Pay end-to-end process, analyze root causes, propose action plans to address root causes and to mitigate impacts, drive implementation and ensure sustainability of the solutions collaboratively working with all areas involved. This includes providing/presenting invoice to pay data to relevant stakeholders and possibly engaging with them to further improve I2P KPIs, as well as possibly providing training to users• Proactively and regularly analyze Key Performance Indicators as per the I2P Qlik dashboards, identify issues and drive improvement actions with all areas involved• Proactively manage the accounting side of I2P by keeping account reconciliation (vendor accounts, Intercompany accounts, VISA transitory/Concur related accounts, down-payment reconciliations, GR/IR, provisions and accruals, etc.) and bank/vendor open items up to date • Proactively manage work-in-progress reports for invoices under processing and drive actions for resolution by leveraging on AFO and GFO invoice processing and Service Desk teams, while getting support from relevant stakeholders (Business Finance, other in-country functions, I2P community, etc.)• Actively participate in cross-functional meetings and work closely with Treasury, Accounting to Reporting, Order to Cash, Financial Compliance, HR Operations and other relevant country teams in AFO• Support and guide Service Desk, Payments and Invoice Processing teams in AFO and GFO to deliver the end-to-end I2P operation• Oversee regular and extraordinary payments• Stakeholder management and actions to support transformation projects Mostrar menos Work together with other teams to achieve the end to end process and service performance.Apply basic accounting knowledge to the processing of invoices, credit notes, debit notes and down payments.Apply local legal and tax regulations as per prescribed business operating procedures.Execution of Accounts Payables control reports and support the clearing of vendor open items and invoices which are in progress.Apply necessary checks to manual or urgent requests for payment and execute the request.Work together with AP processing team in Uruguay and India to manage exceptions, errors and rejections during payment execution. Mostrar menos - Support the front end procurement processes for Syngenta employees to apply our procurement policies, by using the corrcet buying channels to procure goods and services through our e-procurement tool.- Administration of the e-procurement tool, and corresponding approval tables for commercial approval and vendor master tool.- Answer requests for assistance when users require help to complete a task in Procure to Pay as per agreed service levels for turnaround of tickets/requests. - Proactively manage the invoices which are Work-in Progress to ensure we meet our on time payment targets. Mostrar menos

  • Accounts Payable Business Partner MX

    Jan 2022 - now

  • Payment Processor LAS

    Feb 2021 - Jan 2022

  • Finance Service Desk LAN

    Jan 2019 - Feb 2021