Misty Graham

Experience

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  Paycor

  Oct 2013 - Oct 2018

   Project Management Payroll, HR/Benefits Policies, Processes & Systems Design Service Delivery Training Process/Training Documentation Development Strategic Planning  Lead Ambassador in Growth & Development Client Advocate Onboarding Hosted Continuing Education Process Improvement Product Development Headed Communications Committee Supported over 350 clients with complex services to successfully accomplish their payroll processing needs. Assisted with internally onboarding peers, external proactive outreach campaigns, pilot participant for software development, handled at-risk clients to deescalate and resolve issues to increase client retention. Supported approximately 250 clients, proactive client outreach, assisted with onboarding peers and engaged at-risk clients to investigate and resolve issues for client retention.

  • Client Success Manager

    May 2017 - Oct 2018

  • Project Manager/Senior Implementation Consultant

    Oct 2015 - Jul 2018

  • Major Market Payroll Consultant

    Oct 2014 - Oct 2015

  • Small Market Payroll Consultant

    Oct 2013 - Oct 2014
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  Apex Systems

  Nov 2019 - Sept 2020

  Data Analyst

  (Temp to Perm Placement) for Allstate Benefits. (Hired by Allstate FT Sept 2020)• Review all required benefit build documentation and build Allstate Voluntary Benefits for multiple enrollment platforms. • Engage with third parties on external platform builds. • Partnered with Sales and Implementation to ensure documentation and underwriting were confirmed and built accurately.• Provide file data for processing enrollments.• Troubleshoot/audit elections versus payroll deductions.• Provide access to brokers, enrollers and HR Administrators for cases.• Contributed to documentation development for builder resources, adding efficiencies. Show less

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  Allstate

  Sept 2020 - Jun 2021

  AB Enrollment Services Senior Consultant

  B2B Allstate Benefits Enrollment Operations• Review all required benefit build documentation and build Allstate Voluntary Benefits for multiple enrollment platforms. • Engage with third parties on external platform builds. • Partnered with Sales and Implementation to ensure documentation and underwriting were confirmed and built accurately.• Provide file data for processing enrollments.• Troubleshoot/audit elections versus payroll deductions.• Provide access to brokers, enrollers and HR Administrators for cases.• Contributed to documentation development for builder resources, adding efficiencies. Show less

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  Allstate

  Nov 2021 - now

  B2B Allstate Benefits Enrollment Operations Intake• Review all required benefit build documentation for Allstate Voluntary Benefits for multiple enrollment platforms. • Coordinate with Sales Support, Implementation and Underwriting if there is anything required that is missing or needs to be corrected before assigning to a builder.• Used capacity reporting to track workload and build assignments. • Created and utilized Case Builder Checklist to improve quality on builds. • Builder checklist would be peer reviewed by BSC for accuracy and feedback provided to builder for corrections. Feedback provided to management for employee coaching. • Created New Hire Training Curriculum• Created Continued Education Sessions for builders• Hosted and Recorded all training sessions and shared with other departments to provide transparency on our processes and needs from our partners.• Partnered as Relationship Manager on Key Broker and National Accounts• Collaborated with Training Department to create and provide additional job aids for internal and external partners.• Blueworks Live initiative: contributed to help establish process job aids• Salesforce: Attended pilot sprints for creation of site to assist with transition from current systems.• Sharepoint: Transitioned from Teams over to Sharepoint. Assisted with testing and implementation. Show less

  • ETS Project Manager

    Mar 2023 - now

  • AB BenSel Solutions Consultant (BSC)

    Nov 2021 - Mar 2023