B.J. Moss

Experience

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  Electronic Data Systems

  Jan 2001 - Jul 2001

  Technical Support

  Provided hardware and software troubleshooting support for GM employees at the General Motors Powertrain plant in Defiance, OhioThe short stay was because EDS started downsizing and my position was eliminated.

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  Defiance Clinic / Mercy Defiance Clinic / Mercy Hospital of Defiance

  Sept 2003 - Mar 2012

  Technical Support

  • Only member of technical support department for many years.• Responsible for 200+ Windows-based PC’s, servers and networking.• Responsible for purchasing and installing all PC hardware and printers.• Designed and developed intranet and external website using CSS and HTML.• Developed inventory database with Microsoft Access.

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  FRAM Group

  Mar 2012 - Aug 2019

  Information Technology Infrastructure Analyst

  • March 2012 - Dec. 2017 - Employed by FRAM Group from . Jan. 1, 2018 - Traded internally to Reynolds Leveraged Services to provide support for FRAM Group. FRAM transitioned US/Canada site support to Reynolds. March 2019 traded back to FRAM after FRAM Group was sold to Trico.August 2019 - Trico eliminated my position.• Experienced in troubleshooting a wide range of issues.• Able to quickly pinpoint solutions based on knowledge of common problems.• Able to utilize the power of the internet and draw on community knowledge of colleagues for solutions to less common problems.• Provide technical support for Windows based computers and peripherals in an office and automotive plant environment for about 100 employees.• Onsite support in Ohio.• Virtual support for multiple facilities and personnel across the United States.• Independent as well as team working experience. Show less

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  DXC Technology

  Nov 2019 - now

  Senior Field Support Technician

  • Provide level 2 & 3 technical support for desktops, laptops, software• Image computers using SCCM• Hardware troubleshooting and repair of desktops, laptops and RF units• Provide technical support for office and food processing plant environment for 1000-1500 employees.• Product ordering• Utilize ServiceNOW for tickets tracking