Stephen Nicholls

Experience

• 

  Dolphin Technology

  Jan 2007 - Jan 2008

  Client Services Engineer
• 

  Steve's I.T Solutions

  Jun 2009 - now

  I.T Consultant

  Gold Coast IT Consultant specialising in but not limited to: * I.T Consulting for individuals & small to medium businesses * Network design, implementation and support * Internet & WiFi Hotspots * Support & upgrades for Server/ PC / Laptop / Phone / Tablet * CCTV & Security Systems * Business process improvement * Product evaluation * Backup and recovery solutions

• 

  Contact 121 Pty Ltd

  Jun 2011 - Sept 2012

  IT Project Manager

  •Managing and participating in all IT related projects, upgrades, maintenance and technical support for Contact 121, a 24x7x365 Contact Centre providing emergency services for Intelmatics, E.P.A, SA Water, SA/WA/TAS Fisheries while also servicing many large clients such as Mitsubishi Motors Australia, Kia, Toyota, Honda, Bosch and Kmart etc.•Joint participation with our Service Delivery Manager, providing new services for clients and developing, maintaining and upgrading solutions to meet their every changing needs and requirements.•Involved in the planning, implementation and support of Mitsubishi Motors Australia’s new SAP Integration\Upgrade into our Call Centre. Providing solutions for database migration, network and MMAL Portal access, database design, data collection, loading and reporting methods for Inbound and Outbound Services.•Successful upgrade of the Contact 121 Security, Network & Internet Infrastructure in December 2011.•Overseeing the current Noble Systems Telephony Server upgrade onsite and related campaign re-design required for all 60+ Inbound & Outbound services. Show less

• 

  Spirit Technology Solutions

  Feb 2013 - May 2014

  Network Administrator

  •Designing, configuring and installing new guest internet solutions for Arinda Wireless, including Hotels, Resorts, Mining Camps, Shopping Centres etc around Australia.•Generating sales leads for Arinda and following up on client proposals, often consulting with clients and further discussing their needs and requirements. •Providing onsite & offsite support for Arinda's 1700 remote customers with wireless hotspots for hotels, mining camps, shopping centre's and conference centre's etc.•Providing remote support for Arinda managed internet kiosks.•Configuring, repairing and diagnosing hardware issues for desktops, servers, guest networks and related equipment in both remote and local\onsite locations. •Servicing all Surf Easy requirements for new and old customers. Show less

• 

  Engageware

  May 2014 - now

  Client Services & Project Manager

  Engageware is the industry-leading provider of customer engagement solutions that enable organizations to increase revenue, optimize efficiency, and create stronger customer relationships.