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Will Steveling

Will Steveling

Composite Board Artist

Followers of Will Steveling407 followers
location of Will StevelingLivonia, Michigan, United States

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  • Timeline

  • About me

    Knowledge Specialist at Coretek

  • Education

    • Baker College of Clinton Township

      2012 - 2016
      Bachelor's degree Information Technology Security - Focus in Cyber Defense Summa cum Laude

    • Macomb Community College

      2004 - 2007
      Media and Communication Arts Digital Art and Animation

      Additional classes in math and computer programming,Software: Maya, Adobe: Aftereffects, Photoshop, Illustrator, Dreamweaver, Flash, Visual BasicSpecific Skills: Algebra, Illustration, Marker RenderingProgramming Languages: (X)HTML, JavaScript, CSS2, Visual Basic, vbscript

  • Experience

    • North American Theatrical Photographers Studios

      Feb 2006 - Mar 2011
      Composite Board Artist

      Composite Board Layout, occasional software automation (primarily using vbscript), photo correction and enhancement, customer contact management part of the year, and some management.Software Used: Adobe Photoshop, Adobe InDesign, Microsoft Office.

    • Aditya Birla Minacs

      May 2011 - Mar 2012
      Customer Care Advisor

      High-end customer service, mobile application support, website administration, customer education. Essentially I diagnose and fix non-technical concerns and light technical concerns, while helping subscribers with concerns. I also administer and control my own case load, owning problems from report to resolution.

    • Pound Communications, LLC

      Apr 2012 - Aug 2014
      Help Desk Technician

      Internet support (DSL and dial-up) for end users, some remote desktop support for related concernsCommunication with backbone and last mile providers

    • Secure-24

      Aug 2014 - Jan 2022

      Knowledge Base administrationKnowledge content managementMonitoring ticket instruction administrationEscalation contact management Microsoft Server services monitoring and administrationAdviser to TSRsIOC primary points of contact with engineering teams-responsible for properly directing dispatch and information gathering for support escalationTSR duties Domain and Exchange administration for multiple tenants, AS/400 administrative support, security software administration, network and server troubleshooting, Citrix administration, client communication, remote support and troubleshooting, software installation, business communication for approvals, communication with ISPs for analysis of outages

      • IOC Knowledge Author, SyMon Support Engineer

        Jun 2017 - Jan 2022

      • IOC Analyst

        Dec 2016 - Jun 2017

      • Technical Support Representative

        Aug 2014 - Dec 2016

    • Coretek

      Jan 2022 - now
      Knowledge Specialist

  • Licenses & Certifications