Riaan Pretorius

Experience

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  Cultura Inglesa

  Feb 2007 - Jun 2015

  Teacher

  As a teacher of English language course (basic to advanced and business English), dealing with the preparation of materials and classes, schedules, control alignment of expectations, customized analysis and feedback, maintaining a close relationship with customers.

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  Freelance language trainer, translator and editor

  Jun 2015 - Nov 2015

  FREELANCE LANGUAGE TRAINER

  As a teacher of English language course (basic to advanced level and business English), delivered dynamic classes. Also, taught proficiency exam preparation, like Cambridge CAE, FCE, and PET.

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  Chiesi Group

  Nov 2015 - Mar 2017

  Trainee Information Technology

  Professional with 1 year experience working with creating purchase requisitions on SAP ERP and controlling expenses and investment costs along with IT Manager. Accompanying contracts and documentation of IT services along with IT staff and vendors to ensure SLA’s are met and payments are made. Involved in carrying out a Software inventory and buying licenses for regularization. Extensive knowledge in the it field, hardware and software, technical support, level I and level II users and corporate customers, opening and closing control of tickets, network configurations, installation and administration of corporate software, printers, internet connections VPN, setting up the PABX configuration and installation of operating systems as well as maintenance of networks (Active Directory/Windows). Knowledge using Microsoft Office package Show less

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  Globalinternet | ONE Global partner for internet access

  Mar 2017 - Dec 2020

  Technical Support Engineer

  Proactively coordinated to the resolution process with suppliers worldwide ensuring that our customers experience the highest level of support possible by clear and transparent communication and adequate incident resolution. Administrating incidents accurately in a ticketing system and share findings with colleagues and customers.

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  MiX Telematics

  Dec 2020 - May 2024

  Product Support Specialist
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  Powerfleet

  May 2024 - now

  Support Specialist

  Product Support Specialist