Trayche Iliev

Experience

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  Codex

  Jan 2004 - May 2007

  IT Administrator

  • Supporting users and network administrators over the telephone and by email.• Maintaining network infrastructures for different customers/companies.• Networking and providing support for Windows, and some Linux issues.• Configuration and testing of any new hardware and software.• Travelling to customer sites to help with installations, deployment, and troubleshooting.• TCP/IP networking and hardware maintenance and repair.• Training and coaching of new employees.

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  NTT Data

  Apr 2012 - Dec 2012

  Junior Information Technology Consultant

  • Meeting with clients to determine requirements.• Planning timescales and the resources of a project.• Travelling to customer sites.• Define software, hardware and network requirements.• Presenting solutions in written or oral reports.• Designing, testing, installing and monitoring new systems.• Being involved in sales and support, and where appropriate, maintain contact with clients and organizations.• Identifying potential clients and building and maintaining contacts. Show less

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  Segway

  Jun 2013 - Aug 2018

  • Electric Vehicles and Transporters Test department Lead.• Service system development.• Leading a team of 3 engineers.• Research and Development RST (Remote System Tool).• Traveling on site.• Performing audits and teaching new clients.• Writing protocols qualification documents test plans and test reports for effective quality assurance. • Working on the development, build, integration and testing of electrical harnesses on vehicles in a workshop environment.• Service system development.• Engineering research work focused primarily on Technology Readiness Levels (TRL).• Commission motor controllers with Sevcon.• Strong knowledge of CAN and relevant analysis tools.• Writing protocols qualification documents test plans and test reports for effective quality assurance.

  • Service Lead Engineer EMEA & South America

    Oct 2015 - Aug 2018

  • Technical Service Engineer

    Jun 2013 - Sept 2015
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  Taremtec Ltd

  Oct 2018 - Oct 2022

  As an IT Manager I'm responsible for:• Identify areas for process improvements.• Effective planning and resource management to accomplish both immediate and long-term goals.• Managing, designing, and implementing new processes and the latest technology by saving more than £35k annually.As an Programme Manager I'm dealing with:• Define the scope and nature of the project in coordination with higher management.• Execute the project in accordance with the project plan.• Ensure that the project deliverables are on time, within budget and of the required quality Show less • Implementation of end-to-end ITIL Service Management framework.• Monitoring employees for performance and performed required appraisals to ensure workload is evenly distributed.• Managed support cases and resolved all issues, evaluated resolutions provided to confirm compliance with necessary guidelines.• Manages departmental budget and tracks spending on equipment and staff• Try to achieve positive Customer feedback.• Evaluate, test, advise, train and support I.T related projects.• Responsible for recruitment and training new staff.• Assist in creating individual and team goals and oversee to ensure goals are met.• Leading the business support team.• Try to create Safe and Interesting working environment for colleagues. Show less

  • IT Manager/ Programme Manager

    Nov 2019 - Oct 2022

  • IT Support Manager

    Oct 2018 - Nov 2019
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  Scheidt & Bachmann UK and Ireland

  Oct 2022 - now

  Project Manager