Jack Nelligan

Experience

• 

  Main Library - InterLibrary Loan

  Jun 2018 - May 2019

  Office Worker
• 

  DuPage Water Commission Illinois

  Jun 2019 - Aug 2019

  Engineering Intern
• 

  Georgia-Pacific LLC

  Aug 2019 - Dec 2019

  Chemical Engineering Co-Op

  Streamlined pump exchange process to increase overall efficiency. Developed multiple process indicator pages for access to relevant data information on key processes.

• 

  Epic

  Feb 2021 - now

  I am employed in Epic's consulting division on a contractual basis, specializing as a subject matter expert in Patient Access. In this role, I engage as a hospital analyst to enhance and optimize system configurations while achieving operational objectives established at the contract's outset. A key strength of mine lies in articulating Epic's system configurations to stakeholders, and I proactively propose initiatives aimed at bolstering hospital revenue and enhancing long-term patient satisfaction. Show less As the liaison between C-suite executives, operational stakeholders, and Epic subject matter experts/developers, I facilitate communication, ensuring seamless transmission of customer requests, issues, and developmental solutions/decisions between all parties involved.Leading a team of 31 Solutions Engineers, I oversee system maintenance and enhancement projects aimed at meeting operational revenue and performance goals. My role involves not only directing the team but also fostering a collaborative environment that maximizes efficiency and innovation.Conducting comprehensive system business continuity reviews, I guarantee that customers leverage the software to its fullest extent. I meticulously compare overall customer data to community benchmarks, offering concrete pathways for improvement in key areas. This analytical approach allows us to continually enhance the software's functionality and align it with evolving industry standards. Show less I excel in translating intricate system processes into easily understandable information, simplifying implementation while ensuring comprehensive problem-solving and goal attainment.My approach involves conducting Root Cause Analyses to streamline revenue and front-end workflow. Rather than addressing issues at a surface level, I delve deep into the core of challenges, optimizing processes for long-term efficiency.As a trusted partner, I've played a pivotal role in the success of 10 major enterprise go-lives within a span of three years. Whether during stabilization periods or live support, I demonstrate a consistent ability to comprehend and resolve escalated issues, contributing to the overall success and seamless operation of critical systems. Show less

  • Boost Services Consultant

    Jul 2024 - now

  • Technical Coordinator

    Jul 2023 - Jul 2024

  • Technical Solutions Engineer

    Feb 2021 - Jul 2024