Danny Norris

Experience

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  Blockbuster

  May 1991 - Oct 2008

  Area Manager

  District Manager 1991 to 2007• Manage 14 Unit District encompassing a 10 million dollar operating budget.• Manage staff including store managers and 123 store employees.• Tasked with bringing underperforming district inline with company standards.• Ensure company processes and procedures are followed at all locations. • Recruit and develop store management teams. • Plan and execute numerous programs to meet the time line and work schedules in response to company needs. • Responsible for profit attainment, financial and operational planning, payroll and employee performance. • Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives. • Accountable for essential planning of all company operations. • Hold regular staff meetings to ensure ongoing communication, development and business results. • Recognized as Peer Mentor within region. • Support corporate training initiatives by testing and providing feedback on programs in development. Show less

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  EZCorp

  Dec 2008 - Oct 2011

  Area Manager
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  SELECT Commercial Services

  Oct 2011 - Apr 2018

  Regional Director of Operations

  Servicing clients across the US, a nationwide facilities management firm, helping maintain multi-tenant commercial and residential properties. Key accountabilities revolved around:• Providing advisory to heads of internal functions around corporate strategy implementation, energizingand communicating the organization’s direction of travel.• Maintaining full P&L responsibility, creating operating budgets, and monitoring variance from targets.• Supporting the sales development team in energizing new client acquisition and onboarding.• Encouraging extensive business development efforts, establishing benchmarks of excellence aroundcrucial stakeholder and client relationship management.• Implementing service and performance KPIs to assess service delivery.• Providing coaching for success as part of ongoing sustainability and business continuity efforts.• Guiding the organization to impact client partners' success significantly; articulating bestpractices around new client onboarding and activation.• Serving as key corporate point of contact to C-level officers in reviewing all SLAs and elevating accountretention and ARR targets. Show less

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  Renters Warehouse

  Jul 2018 - Nov 2019

  RENT ESTATE ADVISOR

  A leading marketplace and property management services platform focusing on single-family rental homes, achieving over $2 million in sales and leases in 2019, I successfully:• Collected and documented lease and sales listings• Developed and liaised with a network of property investors and buyers.• Created regional marketing programs to promote property opportunities • Guided stakeholders through the lease and sales process.• Maintained awareness of local market conditions and trends. Show less

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  Sonic Systems International, Inc.(SSI)

  Nov 2019 - Apr 2023

  NDT Technician

  A full-service quality consulting firm servicing the nuclear power generation utility sector where I amresponsible for: I perform Particle and Phase Array Non-Destructive testing across various sites, including the Grand Gulf, Limerick, and Comanche Peak Nuclear Stations.• Working with the technician team to calibrate NDT equipment.• We are maintaining and updating records of all inspection results.• Communicating incident details to the relevant safety management teams. • Participating in and completing all mandated safety training certifications. Show less

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  Chisholm, Realtors LLC

  Nov 2020 - Jan 2023

  Real Estate Agent

  Streamlining the property sale and purchase process between buyers and sellers and deploying an extensive knowledge of the Texas real estate market, I:• Developed extensive property listing sales funnels.• Established engaging and brand-building client engagement initiatives.• Defined personal performance, sales objectives, and performance metrics.• Educated clients on the property purchase and sale process.• Forged relationships with industry partners, inspectors, and fellow agents.• Marketed regional benefits, attractions, and amenities to prospective buyers.• Conducted caravan showings and individual viewings, ensuring properties were well presented.• Delivered exceptionally high levels of customer service, responsiveness, and adaptability.• Communicated with brokers and staff to ensure timely receipt of borrower conditions and other relevant financial information.• Ensured compliance with all regulatory and best-practice guidelines and policies.• Identified opportunities for process improvement to elevate the client experience. Show less

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  Integrity Facility Solutions

  Apr 2023 - now

  Director of Operations

  Servicing clients across the Dallas/Ft Worth facilities management firm, helping maintain multi-tenant commercial and residential properties. Key accountabilities revolved around:Managing multiple service accounts across different locations, including budgets, expenses, and financial resources.Developing and implementing policies and processes to improve operational efficiency.Overseeing team members' hiring, training, and performance across multiple locations.Ensuring compliance with all relevant regulations and laws across different locations.Identifying and addressing operational problems and recommending solutions.Building and maintaining relationships with stakeholders, including customers, suppliers, and partners across multiple locations.Coordinating with different departments to ensure the smooth operation of service accounts.Developing and implementing strategies to improve customer satisfaction and retention across multiple locations.Monitoring and evaluating the performance of service accounts across different locations. Show less