
Neha Khan
Customer Service Representative

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About me
Pursuing PGDM at ISBR Business School, Bangalore (Batch 2024-26) | Aspiring Business Analytics Specialist | Passionate about Data-Driven Decision Making | Having an experience of 2.5 years in Marketing
Education

Valley View High School
2016 - 2018Higher Secondary Certificate Business/Commerce, General
Ramakrishna Mission English School
2014 - 2016Secondary School certificate Computer Science
Savitribai Phule Pune University
2018 - 2021Bachelor of Commerce - BCom Accounting and Finance 74%
ISBR Business School
2024 - 2026Postgraduate Degree Business Administration and Management, General
Experience

IGT Solutions
Jul 2019 - Sept 2019Customer Service Representative• Answered inbound calls with a quick and accurate resolution within a specific time frame.• Conformed to the standard operating procedure while answering all the calls.

Deck 7
Jan 2022 - Feb 2023• Implemented strategies for brand awareness and lead generation through email marketing.• Conducted online research related to a specific campaign, prepared and maintained the campaign sheets and reports from time to time• Implemented marketing automation and email nurturing to engage and convert prospects and customers across the buyer journey.• Tracked email clicks, inbound queries, and asset downloads and coordinate with sales for the MQLs.• Provided ongoing reporting, campaign insights, and pacing towards the goal to the HOD. Show less • Generated qualified appointments as per the given target.• Scheduled appointments via emails, cold calling, in the US, EMEA and APAC region on warm lists & Strategic Accounts.• Introduced company and scheduled meeting between Sales Manager and prospect• Sent introductory email after initial connect followed by a meeting invite.• Actively invested time in growing LI network and LinkedIn conversation.• Identified prospects through LinkedIn and market research.• Completed accurate tracking of communication with current and potential customers in SalesForce.com Show less
Market Development Representative
Aug 2022 - Feb 2023Sales Development Representative
Jan 2022 - Jul 2022

Tapitkardz®
Feb 2023 - Feb 2024Marketing ManagerRepresent the business at industry events, conferences, and networking opportunities, showcasing the V card product and engaging with potential clients face-to-face.Build and maintain strong relationships with clients, understanding their needs and objectives, and effectively communicating how the V card can address their challenges and add value to their businesses.Conduct presentations and product demonstrations during client meetings, highlighting key features and benefits of the V card to drive interest and conversion.Act as a trusted advisor to clients, providing personalized recommendations and solutions based on their unique requirements and business goals. Show less
Licenses & Certifications
- View certificate

Email Marketing
HubSpot AcademyJan 2022 - View certificate

Fundamentals of Digital Marketing
Google Digital GarageOct 2022 - View certificate

Great Product Manager: Product Management by a Big Tech's PM
UdemyApr 2025 
Great Product Manager: Product Management by a Big Tech's PM
InfosysSept 2025
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