Shraddha S.

Project Trainee

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Mumbai, Maharashtra, India

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Timeline
About me
IT Project Manager | Modernizing IT infra & End user services| Driving IT Solutions, Collaboration, Mobility, & Automation Projects | Leading IT Sustainability Initiatives
Education
- Fr.Agnel Multipurpose School
  -
  Activities and Societies: *Part of Basketball & Football Girls team *Won awards for art & craft *Certified & Elementary & Intermediate Art *Part of dance troop & Marching band
- MGM College of Engineering & Technology
  2007 - 2011
  Bachelor of Engineering (B.E.) Computer Engineering
  Activities and Societies: Won best Short Film Award, Certification in RAD, Ethical Hacking, Successfully implemented Image Editing & Protection Software
- ICLe's Motilal Jhunjhunwala College Of Science, Commerce & Arts
  2005 - 2007
  High School Science
- FR.C.RODRIGUES INSTITUTE OF MANAGEMENT STUDIES
  2012 - 2014
  Master in Management Studies Operations Management
  Activities and Societies: Operations head for annual event 2014, Active member of college placement committee, Stood out for best B-Plan for Business plan event Warehouse logistics & Material Handling Project
Experience
- L&T Infotech
  May 2013 - Jun 2013
  Project Trainee
  Worked with Quality Group• Studied Production Support process and estimation techniques for Production support• Analysed various estimation techniques for production support• Established and submitted a template based on Queuing Theory • Prepared guidelines for the template
- Air India
  Nov 2013 - Dec 2013
  Project Trainee
  Studied Airline Operations-Visited various sections falling under Operations Department- Studied the functions of each and daily work management- Analyzed the possible errors and gave recommendations- Submitted a report on Air India Operations
- Tech Mahindra
  May 2014 - Jun 2017
  Program Management Office Analyst
  Program Management Office- Technical Infrastructure Management-Project Management Professional with experience in various facets of business technology and business domain/functions.- Keen understanding & end to end tracking of IT Infra Projects-Project Governance for line of domain projects -Project process improvement and implementation-Process analysis , documentation and management-Defined /Set up / Maintain SharePoint structure-Project status reporting on KPI using presentation, dashboards & Excel-RAG status & assisted project review meetings-Capacity planning & optimization-Problem Management across domains-Reporting & Analysis of MIS, ICSAT, Free voice, Non compliances-Financial vs Budget Reporting-Content preparation for Induction, Capabilities -In charge for Communications, Newsletter & Marketing campaigns-Part of Technical Event Management team-Conducting certifications & training for team Show less
- DHL
  Jun 2017 - Sept 2019
  Team Lead, Project Management
  IT infrastructure Programs and Collaboration Services Managing global programs for infrastructure services, application portfolio and End User servicesOrganization wide projects handled--Windows 10 upgrade -Group Policy standardization-Application Portfolio Management-Packaging Portal Revamp- SWOrD (Device based software ordering)-Citrix Upgrade- Standardizing applications globally- Approval procedures standardization-Online quotation & Pricing tool migrationSkilled at process management and designing process workflows.Creating Project Charters and DashboardsReporting, Budgeting and AnalysisManaging a project delivery team Show less
- Teleperformance
  Sept 2019 - Apr 2021
  Technical Project Manager
  Mobility Solutions-• Requirement gathering, BOQ discussion, finalizing architecture & solution as well as setting up infra for hosting mobility solutions• Mobility infra setup on Azure cloud platform• Working with developers & IT security for implementation & security assessments for mobile application• PM for Mobile app used organization wide with an array of 20 clientsRPA Solutions-• Multi platform RPA setup according to business requirementTechnology Solutions-• Conducted POC for solutions involving Voice to Chat support, Chat translations, etcAutomation projects-• Encouraged automation using MS powerplatform & Twilio Show less
- DHL
  May 2021 - now
  Leading IT Service Management and End user services for Global Forwarding & Freight with a strength of 48k users. IT infrastructure Programs and Collaboration Services
  - Global IT Service Management Project Manager
    Sept 2023 - now
  - Asst. Project Manager
    May 2021 - Sept 2023
Licenses & Certifications
- Scrum Fundamentals Certified (SFC)
  VMEdu Inc.
  Aug 2020
- Generative AI Overview for Project Managers
  Project Management Institute
  Sept 2023
  View certificate
- Microsoft Certified Azure Fundamentals
  Microsoft
  May 2020
  View certificate
- PRINCE2® 2017 Project Management Overview
  DHL
  Jul 2019
- Qualys Certified Specialist - Vulnerability Management
  Qualys
  Jun 2017
- Microsoft Certified: Power Platform Fundamentals
  Microsoft
  Mar 2023
  View certificate
- Lean Six Sigma Green Belt Certification Training
  Father Agnel Technical Education Complex
  Feb 2014
- Project Management Professional (PMP)®
  Project Management Institute
  Jan 2025
  View certificate
Honors & Awards
- Awarded to Shraddha S.
  Pat on the back TechMahindra Mar 2017
- Awarded to Shraddha S.
  Pat on the back Award Tech Mahindra Jun 2016
- Awarded to Shraddha S.
  Pat on the back Award Tech Mahindra Jun 2015