Fabrianto Darpito

Experience

• 

  PT Telkom Indonesia

  Oct 2008 - Dec 2010

  Information Technology Network Technician
• 

  PT. BANK NEGARA INDONESIA (Persero) Tbk.

  Feb 2011 - Dec 2013

  • Settlement Officer

    Oct 2012 - Dec 2013

  • Customer Service ATM Regional Center

    Jul 2011 - Oct 2012

  • Restocker and Maintenance ATM Regional Center

    Feb 2011 - Jul 2011
• 

  Teleperformance

  Jun 2016 - Jul 2020

  Analysing, monitoring and reacting to real-time staffing levels and call volumes, busy lines, production issues and the optimisation of skill sets to avoid development of call queues and raise any issues to local Management Team.Ensuring that optimum service levels are achieved on a monthly, daily and intra-day basis in order to drive up service level consistency performance

  • WFM Assistant Manager

    Oct 2019 - Jul 2020

  • Workforce Management Supervisor

    Dec 2017 - Sept 2019

  • Workforce Management Scheduling Analyst

    Aug 2017 - Dec 2017

  • Workforce Management Real Time Analyst

    Oct 2016 - Jul 2017

  • Reporting Analyst

    Jul 2016 - Sept 2016

  • Customer Service Representative

    Jun 2016 - Jun 2016
• 

  Amalan international

  Jul 2020 - Nov 2021

  • Product Manager

    Oct 2021 - Nov 2021

  • Consumer Operations Assistant Manager

    Jul 2020 - Oct 2021
• 

  Convergence.id

  Nov 2021 - Oct 2024

  • General Manager of Operations

    Apr 2023 - Oct 2024

  • Operations & Process Improvement Manager

    Jun 2022 - Mar 2023

  • Operations Manager

    Nov 2021 - Mar 2023
• 

  IGT Solutions

  Oct 2024 - Mar 2025

  DT Ops Manager
• 

  TP

  Mar 2025 - now

  Operations Manager