Fabrianto Darpito

Fabrianto Darpito

Information Technology Network Technician

Followers of Fabrianto Darpito1000 followers
location of Fabrianto DarpitoYogyakarta, Indonesia

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  • Timeline

  • About me

    Operations | WFM & BPO Contact Center | Lean Six Sigma YB Certified | Driving Operational Efficiency & Process Improvement

  • Education

    • STMIK AKAKOM Yogyakarta

      -
      Bachelor's degree Information Technology
  • Experience

    • PT Telkom Indonesia

      Oct 2008 - Dec 2010
      Information Technology Network Technician
    • PT. BANK NEGARA INDONESIA (Persero) Tbk.

      Feb 2011 - Dec 2013
      • Settlement Officer

        Oct 2012 - Dec 2013
      • Customer Service ATM Regional Center

        Jul 2011 - Oct 2012
      • Restocker and Maintenance ATM Regional Center

        Feb 2011 - Jul 2011
    • Teleperformance

      Jun 2016 - Jul 2020

      Analysing, monitoring and reacting to real-time staffing levels and call volumes, busy lines, production issues and the optimisation of skill sets to avoid development of call queues and raise any issues to local Management Team.Ensuring that optimum service levels are achieved on a monthly, daily and intra-day basis in order to drive up service level consistency performance

      • WFM Assistant Manager

        Oct 2019 - Jul 2020
      • Workforce Management Supervisor

        Dec 2017 - Sept 2019
      • Workforce Management Scheduling Analyst

        Aug 2017 - Dec 2017
      • Workforce Management Real Time Analyst

        Oct 2016 - Jul 2017
      • Reporting Analyst

        Jul 2016 - Sept 2016
      • Customer Service Representative

        Jun 2016 - Jun 2016
    • Amalan international

      Jul 2020 - Nov 2021
      • Product Manager

        Oct 2021 - Nov 2021
      • Consumer Operations Assistant Manager

        Jul 2020 - Oct 2021
    • Convergence.id

      Nov 2021 - Oct 2024
      • General Manager of Operations

        Apr 2023 - Oct 2024
      • Operations & Process Improvement Manager

        Jun 2022 - Mar 2023
      • Operations Manager

        Nov 2021 - Mar 2023
    • IGT Solutions

      Oct 2024 - Mar 2025
      DT Ops Manager
    • TP

      Mar 2025 - now
      Operations Manager
  • Licenses & Certifications

    • Lean Six Sigma Yellow Belt Certification

      COPC Inc.
      Dec 2019