Sameer Khan

Experience

• 

  ACT FIBERNET

  May 2019 - Dec 2022

  (*) Provide technical assistance over the phone to troubleshoot and resolve the internet connectivity issues for B2C & B2B customers and resolve them in a timely manner.(*) Configure and manage static IP addresses across network devices to ensure proper communication and security.Implement dynamic IP addressing solutions using DHCP to allocate and manage IP addresses efficiently.(*) Set up and manage port forwarding rules on routers and firewalls to allow external access to specific services or applications.(*) Responsible for adding network device in SolarWinds for Monitoring purpose.(*) Provides support for home router configuration & Gives a solution for WAN, LAN, and WLAN connectivity-related issues.(*) Provide technical support for Outlook email clients, including troubleshooting email delivery issues, setup problems, and syncing errors. Show less

  • Senior Technical Support Executive

    Apr 2022 - Dec 2022

  • Technical Support Executive

    May 2019 - Apr 2022
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  HCLTech

  Dec 2022 - now

  Senior Analyst

  (*) Provide high-quality technical support and assistance to global end-users regions (APAC, EMEA & AMER) through various channels, including remote, email, and chat.(*) Analyze and troubleshoot complex technical issues related to VDI, softwares, business enterprise applications, hardware, network, and systems to ensure timely resolution.(*) Prioritize and manage service requests and incidents based on impact and urgency to meet established service level agreements (SLAs).(*) Document all support interactions, resolutions, and suggestions in the Servicenow ticketing system to keep accurate records and provide solutions to prevent future incidents and improve overall service quality..(*) Assist with updates and changes to the VDI environment by providing input, testing new systems and supporting end users during transitions.. Show less