Olena Synhai

Experience

• 

  PJSC Diamantbank

  Jun 2012 - Jun 2013

  Administrative Assistant
• 

  SEOOKI - SEO Agency

  Jun 2013 - Nov 2013

  Account Manager

  – acting as the main point of contact in all matters relating to client concerns and needs– building and strengthen client relationships – up–selling and cross–selling to existing clients– portfolio and marketing materials creation– analytics reports creation– basic SEO coordination

• 

  JBW Soft

  Nov 2013 - Jan 2020

  – foreign markets expansion strategy development and implementation– customer support and sales department coordination– team management - hiring, adaptation, tutoring and promotion– brand new affiliate program development coordination and launch– loyalty program development and launch– product roadmap development– marketing strategy development and implementation– affiliate marketing coordination– email marketing - developed recurring emails and follow-up system from scratch– media buying launch and coordination (Facebook, AdWords, Criteo, AdRoll)– influencer marketing launch and coordination on YouTube and Twitch– retention marketing– payment processors onboarding and integration process management (PayPal, BlueSnap, SafeCharge– cash flow management– budgeting and cost accounting Show less

  • Chief Operating Officer / Product Owner

    Apr 2016 - Jan 2020

  • Product Manager (Web, Mobile)

    Nov 2013 - Mar 2016
• 

  Uklon

  Feb 2020 - Aug 2023

  Senior Product Owner

  – collaborated with cross-functional teams to define product requirements, features and priorities.– led agile (Scrum, Kanplan) development teams in planning, backlog grooming and daily stand-up meetings.– transmit business needs and user requirements into clear and concise product backlogs and user stories.– engage with stakeholders to gather feedback and ensure alignment with business goals.CRM roadmap development and management– monitored project progress, identifying potential roadblocks, and proactively addressing challenges– conduct market research to identify industry trends, customer needs, and competitive offerings.– ensure the timely release of high-quality products by overseeing the entire product development lifecycle– vendors cooperation and integration management Show less

• 

  Finning

  May 2023 - now

  Senior Product Owner

  – Marketplace roadmap development and management– product and processes optimization– collaboration with the development team (Kanban)– vendors cooperation