Helen Ellen

Experience

• 

  Standard Life UK

  Jun 1999 - May 2016

  Responsible for overseeing the delivery of key elements of the Service Governance (SG) workstream within the IS Transformation programme, including driving forward the creation of the workstream plan to ensure Standard Life processes, controls & governance were understood and adhered to by new strategic partners, ensuring a smooth transition from programme to operational readiness for key OIT processes. Challenged the supplier’s assessment of delivery when required. Worked closely with the Communications manager to draft and agreed key communications for SG workstream, including communication sessions across the wider OIT community. Deputised for the SG workstream lead, including input to programme & risk forums. Show less Responsible for managing the overall Disaster Recovery (DR) process and related programme of work for Standard Life critical business services and their supporting infrastructure. Included working with external suppliers such as IBM, BT, Oracle. Also responsible for IT Governance for Service Continuity, ensuring the appropriate controls are designed, implemented and operating effectively and where relevant that risks were visible and action plans were being progressed. I managed an extensive, continual testing programme throughout the year. All infrastructure components and critical services were tested at a minimum annually through a mix of test approaches, ensuring that testing was representative of likely recovery scenarios, without exposing production service to undue risks. Following industry best practice, COBIT controls were in place for ensuring continual service, which were overseen by myself. Show less

  • Service Governance Manager (secondment)

    Oct 2015 - May 2016

  • Service Continuity Manager

    Mar 2011 - Oct 2015

  • Identity & Access Mgmt Analyst

    Jun 2009 - Mar 2011

  • Change Management - IT Operations Change Manager

    Oct 2006 - Jun 2009

  • Service Continuity - IT Operations Analyst

    Jun 2002 - Oct 2006

  • Incident & Problem Management - IT Operations Analyst

    Jun 1999 - Jun 2002
• 

  Dell EMC

  May 2016 - Dec 2016

  Change Manager

  This was a contracting position to implement an off shore Change Management Team in the Dell EMC Cairo VSD to support the changes being implemented within the RBS portfolio. Responsible for managing the schedule of changes across 10 projects for Dell EMC within their RBS portfolio, ensuring compliance with RBS Change Governance. Stakeholder management within RBS, including Senior Programme, Project, and Head of Dept. managers, ensuring smooth transition into an operational environment following Change Management governance. I also work closely with Dell EMC Programme & Project Managers and technical staff to understand the portfolio change requirements, with responsibilities for the allocation of work to x6 Change Admins working on the RBS portfolio based remotely in Cairo, London and Edinburgh. Show less

• 

  Standard Life UK

  Apr 2017 - Apr 2020

  • Senior IT Technical Service Manager

    Apr 2018 - Apr 2020

  • IT Delivery Relationship Lead

    Apr 2017 - Apr 2018
• 

  Phoenix Group

  Apr 2020 - Feb 2023

  Senior IT Operations Service Manager
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  Tata Consultancy Services

  Feb 2023 - now

  Senior IT Operations Service Manager
• 

  Phoenix Group

  Jan 2024 - now

  IT Manager

  Senior IT Service Delivery Manager at the Phoenix Group