Ruth Sosa

Experience

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  Pyramid Tax, Accounting & Consulting

  Jan 2014 - Nov 2024

  •Monitoring over 25% business and clients’ accounts while using Smart Vault and Inuit Proseries. •Educated and developed a dedicated customer service team, leading to a significant 30% increase in customer satisfaction ratings. •Implemented reconciliation to ensure accuracy and identify discrepancies

  • Office Executive

    Jul 2014 - Nov 2024

  • Operations Manager

    Jan 2014 - Jan 2020
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  T-Mobile

  Aug 2015 - Aug 2016

  Sales Associate
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  North Carolina Agricultural and Technical State University

  Sept 2017 - May 2018

  Support Team Lead

  • Develop and co-facilitate monthly mentor meetings in collaboration with the Mentor Program Manager. • Provide outreach to youth and serving organization in the community. • Support the needs of first-generation students in informing of higher education.

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  Guilford County Schools

  Aug 2020 - Feb 2025

  •Counseled over 100 Families and manage caseloads such as, school enrollment, translation of documentation from Spanish to English during conferences, testing, emergency situations and information gathering from other school districts.•Coordinated cross-functional teams to facilitate collaboration events for English Learners department and Peck Elementary staff and families.•Build rapport between the school district and community organizations In Peck Elementary School and Guilford Elementary School. Show less

  • Education team Representative

    Oct 2024 - Feb 2025

  • Employee Advisory Council

    Aug 2023 - Feb 2025

  • Community Liaison and Spanish Interpreter

    Aug 2020 - Jan 2025