Philip Jensen, MBA

Experience

• 

  Western Governors University

  Nov 2016 - Jan 2022

  Lead a team of Enrollment Counselors toward the recruitment and enrollment of new students in the College of Business at WGU. Assist in the growth and development of all direct reports. Collaborate with cross-functional areas to find ways to enhance the student experience. Conduct root-cause analysis on enrollment reports to identify opportunities and initiate strategies to overcome those opportunities.

  • Enrollment Program Manager

    Dec 2018 - Jan 2022

  • Enrollment Counselor

    Nov 2016 - Dec 2018
• 

  Colorado State University Global

  Dec 2021 - Jun 2023

  Enrollment Manager

  ● Led a team of Enrollment Leads, responsible for ensuring Medicare Advantage members are successfully enrolled into government programs. ● Led team productivity metrics by 200% within 2 months of leading team.● Led team conversion percentage from 6% to 15% within 2 months of leading team. ● Provided coaching to front line managers to ensure they are driving results and accountability in line with company targets. ● Provided regular updates to team and stakeholders on team’s progress towards company goals. ● Ensured all customer service level agreements are met by managing scheduling and staffing for the Enrollment Lead Team. ● Collaborated with company product stakeholders to introduce new workflows and enhance efficiency of existing processes. ● Scaled team by participating in hiring and training of new frontline managers and team members. ● Provided mentorship and development to team members to assist them in achieving their growth goals at Uno Health. ● Implemented best practices of change management to help teams navigate constant operational changes. Show less

• 

  Uno Health

  Jun 2023 - Jan 2024

  Senior Operations Manager, Enrollment

  ● Led a team of Enrollment Leads, responsible for ensuring Medicare Advantage members are successfully enrolled into government programs. ● Led team productivity metrics by 200% within 2 months of leading team.● Led team conversion percentage from 6% to 15% within 2 months of leading team. ● Provided coaching to front line managers to ensure they are driving results and accountability in line with company targets. ● Provided regular updates to team and stakeholders on team’s progress towards company goals. ● Ensured all customer service level agreements are met by managing scheduling and staffing for the Enrollment Lead Team. ● Collaborated with company product stakeholders to introduce new workflows and enhance efficiency of existing processes. ● Scaled team by participating in hiring and training of new frontline managers and team members. ● Provided mentorship and development to team members to assist them in achieving their growth goals at Uno Health. ● Implemented best practices of change management to help teams navigate constant operational changes. Show less

• 

  University of Utah

  Aug 2024 - now

  Assistant Director of Recruitment