Miguel Angel Ruiz Roa

Experience

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  Teleperformance

  Oct 2022 - Nov 2024

  Social Media Expert

  Bilingual agent in charge of classifying sensitive content for multiple social mediaplatforms.Assist the community, resolving inquiries empathetically.Make well balanced decisions to be an effective advocate.Strong interpersonal, verbal and written communication skills.Investigate and resolve issues that are reported on social media such asrequests for account support and reports of potentially abusive content.Respond to user inquiries with high quality, speed and accuracy.Use market specific knowledge, signals and insights to spot and scopescalable solutions to improve the support of our community of users.Gather, analyze and utilize relevant data to develop ways to improve theoverall user experience on the site. Show less