Kinga Timaru

Experience

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  Vodafone Romania

  Aug 2009 - Mar 2013

  Retention specialist

  •Customer care : Providing the information requested by the customers who use the postpaid services, processing the complaints of the customers, identifying and understanding the needs of the customers, proposing different kinds of new products and services : October 2009 - February 2010•Reactive retention : collaboration with those customers who request the cancellation of their postpaid services and finding solutions for keeping the customer with a new contract : February 2010 – June 2012•Telesales : experience in telesales : contacting the customers with the goal of optimizing their postpaid services, extending their contract usually with a subscription with a higher cost than the previous one, selling smartphones : July 2012 – March 2013 Show less

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  HotelExpert

  Sept 2013 - Mar 2015

  Sales Representative

  - Contacting by phone the hotels and new hotel and pension projects, obtaining the names, mobile phones, e-mail addresses of the manager/managers, sending the presentation of the products by e-mail and maintaining the relation with the person who take the decisions. Identification of the opportunities, preparing and sending the offers, identification of the objections and the finalization of the sales process. Preparing and sending the contracts and the invoices. Organization of the transport from the providers to the final customer.- Business to business sales.- Visits to existent and potential customers.- Maintaining the relation with the existent providers and searching for new providers for different products needed in hotel rooms and bathrooms. Negotiation of the distributor prices, establishing the features of the needed products.- Development of new products (establishing the features of the new products with the providers, negotiation of the prices of the new products).- Adding new products or changing existing products on the website, updating the prices of the products on the website.- Planning receipts, tracking receipts from the beneficiaries .- Establishing the relevant products - using the feedback from customers - for periodic newsletter. Follow-up newsletter. Show less

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  Orange

  Mar 2015 - Mar 2020

  Job Objective: • effectively manage all available resources in order to maximize Shop profitability, maximize sales and exceed customers expectations whilst adhering to Orange Shop policies and procedures.Execution Responsibilities/Activities: • Set objectives and regularly check the results, including the corresponding indicatorsOperational (incl. Planning):• create and execute internal processes and activities control;• ensure communication lines between team members;• observe and analyse market dynamics in order to optimize local market opportunities; • administration and improve operational flow in Orange Shop;• ensure efficient use of all resources in order to increase shop profitability;• represent the company in relation with local authorities and offer requested information to control authorities with in the mandatory limits• organise and coordinate shop team activity ;• maximize sales through effective sales management;• deal with special clients;• ensure customer expectations are exceeded in terms of service standards and product knowledge in order to grow the customer base;• ensure supply chain management;• ensure stock administration (stock transfer);• responsible for stock inventory;• cash management flow control;Reporting:• sales reports• market reports• activity reports• performance reports (for shop and for each team member)Managing team• develop and manage the performance of the shop team to achieve its full potential whilst following Orange Shop policies and procedures;• set objectives of the team according to the company strategy and assures their achievement;• appraise the team's results;• analize team members performance (quantitative and qualitative) in order to offer best quality to clients;• propose new solutions to improve performance;Developing subordinates skills• identify training and develop needs;• appoint mentors and coaches for different employee's category• coach and develop the team members; Show less ▪ Selling products, as well as promoting new services and technologies from the Orange portfolio in the shop.▪ Orange Money financial services ambassador for the shop where I belong. This activity involves supporting, motivating, helping the team to achieve the best results. It also includes producing and submitting reports on weekly and monthly basis, one-to-one coaching for colleagues and also brainstorming, coaching during organized meetings. Knowledge and understanding of the financial products is a must in order to be able to pass on the information to both colleagues and customers.▪ Providing support for other team members whenever necessary. Fellow for new colleagues, contributing to their training and development. Taking over the role and duties of manager in charge, when the shop manager is free.▪ Managing the stock of goods and participating in the inventory of goods. Archiving documents monthly. Organization of the shop in terms of display of accessories, so that the design is as pleasant and friendly as possible.▪ Cash desk▪ Continuous improvement in sales, leadership, digitalization, customer experience, fellowship. Show less

  • Shop Manager

    Nov 2019 - Mar 2020

  • Sales Representative

    Mar 2015 - Oct 2019
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  Allianz-Tiriac Asigurari

  Aug 2022 - Jan 2024

  Financial Consultant

  - Ongoing prospecting and approaching potential customers- Identifying the financial/insurance needs of the clients I interact with- Building offers for the customers, based on their financial needs- Maintaining permanent contact with customers, giving them the necessary assistance during thepartnership.

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  HotelExpert

  Jan 2023 - now

  Product Manager & Sales Consultant