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MIKELE CESCHIA

MIKELE CESCHIA

Experience Care & Loyalty B2B Director

Followers of MIKELE CESCHIA3000 followers
location of MIKELE CESCHIAGuatemala, Guatemala, Guatemala

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  • Timeline

  • About me

    Director General | Gerente General | VP | BPO | Change Management Expert | Mejora Continua | TELCO Expert | Customer Experience | Customer Success |

  • Education

    • "INCAE" Instituto Centroamericano de Administración de Empresas

      -
      Reflexion de Estrategia Organizational Leadership Curso de Alta Gerencia para el aprendizaje de Tecnicas de Manejo de Estrategias

    • SCRUM FOUNDATION SFPC Scrum Master www.scrumstudy.com

      2020 -
      Scrum Professional Certificate Process and Management Scrum Cert: Agile project mastery with teamwork & iterative development.

    • Kellogg Executive Education

      -
      Costumer Focused Organization "Leading Transformation" Liderazgo empresarial y diseño de estrategia Tecnicas Administrativas para manejo de mercados dinamicos

    • Northwestern University - Kellogg School of Management

      2021 - 2021
      Minor Exec Program LEADERSHIP

    • Kellogg Executive Education

      2021 - 2021
      Energizing People

    • Kellogg Executive Education

      -
      Competative Strategy Gestion Administrativa y Desarrollo de Planes Estrategicos

    • Kellogg Executive Education

      2019 - 2019
      Leading High Impact Teams - How to build and lead a powerful, successful team

    • Universidad Rafael Landívar

      1988 - 1994
      Licenciatura en Administracion de Empresas

    • Universidad de Valparaíso

      2010 - 2011
      Maestria Administracion de Empresas con Enfasis en Mercadeo Administración y gestión de empresas, general

  • Experience

    • Tigo Guatemala

      Sept 2001 - Nov 2022
      Experience Care & Loyalty B2B Director

      Coordinacion de Procesos de Atencion al Cliente de la Division Corporativa de Tigo Guatemala, Costumer Loyalty, Costumer Experience, Costumer Value Management.

    • Www.consultorias.com.gt --- MCB Consulting

      Dec 2022 - now
      Experiece Care / Customer Success and Transformation Expert

    • IFX Networks

      Jun 2023 - now
      Business Development Manager

  • Licenses & Certifications