Mohamed Adel

Experience

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  UniFinancials Corporation

  Apr 2010 - Nov 2012

  Supervisor
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  Palm Hills Developments

  Nov 2012 - Apr 2014

  Collection and Customer care .

  - Examiner objectives - Handling customer bounced checks.- Organizing the relations between our clients and other departments. - Resolve customer problems. - Follow the financial situation of the client.

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  Heliopolis Developers Group (HDG)

  Jan 2015 - Apr 2016

  Handing over

  - Examiner objectives - Handling customer bounced checks.- Organizing the relations between our clients and other departments. - Resolve customer problems. - Follow the financial situation of the client.- Handover units

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  Iwan Developments

  Apr 2016 - Nov 2020

  Customer Relationship Management Assistant Manager

  - Examiner objectives - Handling customer bounced checks.- Resolve customer problems. - Follow the financial situation of the client.- Handling customer problems over CRM- Making the monthly training tracks to the Collection Department.- Developing of methods of collection, according to economic conditions and customer.- Making the monthly analysis for the Collection Department & and the appraisal for the employer in the department.

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  TAMEER

  Nov 2020 - Jul 2021

  Customer Relationship Management Manager

  Customer Care: Helping to develop and implement a customer service policy and procedures for an entire organization; Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Accomplishes customer relations human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and discipline employees; communicating job expectations, planning, monitoring, appraising and reviewing job contributions, and compensation actions, and enforcing policies and procedures. Achieves customer relations objectives by contributing customer relation information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality and customer service standards, determining system improvements and implementing change. Determines customer relations service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, analyzing information and applicationsCall Center: Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews Assist in Marketing campaigns; sales targets and Handover deliveries by conducting weekly and monthly CRM reports, through analyzing incoming data. This includes ideas generation, proposal preparation, overseeing the production process and overseeing execution then escalating the end results to the management in the form of analytical reports. Show less

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  New City Developments

  Jul 2021 - Sept 2023

  Collections Manager

  Assist in developing acceptable credit policies; Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution; Check for credit viability on requests for extended terms, and evaluate various adjustments or exception documents; Submit requests to senior management and supporting documentation for accounts requiring credit lines; Maintain bad debt and bad debt recovery records Monitor receivables and collections and provide updates of receivables and provide appropriate reporting procedures; Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors. Monitor violations of credit policies, provide analysis, conclusion and recommendations, present to senior management and suggest actions/penalties to be taken when appropriate; Develop processes and procedures for evaluating customer financials and setting and changing credit lines/limits, as well as credit holds; implement liens as necessary to major delinquent account as approved Show less

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  MBG DEVELOPMENTS

  Sept 2023 - now

  Collection Manager