Experience

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  Daewoo motor de venezuela

  Jan 1999 - May 2000

  Analista de sistemas

  1.- Responsable del Proyecto Instalación de Internet Dedicado y Enlace Punto a Punto entre sucursales: Entrevista a Proveedores de Telecomunicaciones, Análisis Costo-Beneficio, Discusión del Contrato, Seguimientos y negociaciones, implantación satisfactoria.2.- Apoyo a usuarios en aplicaciones Office 97, aplicaciones Lotus, Conexión Dial-up, Reparación y Mantenimiento de equipos de computación, Internet.3.- Administración del Servidores Windows NT, Administración de Microsoft Exchange 5.5, mantenimiento de cuentas, backup, chequeo del router. Mantenimiento Correctivo Sistema de Vehículos en Power Builder y SQL Server. Show less

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  Baker energy de venezuela, c.a.

  Jun 2000 - Jun 2008

  Coordinador de tecnologías de la información

  Impulsé y Coordiné los proyectos de: Implemetación de Oracle E-Bussiness Suite, Contratación de proveedores de Internet con tecnología Metroethernet, Gerente de Proyectos para la Administración de 11 personas especializadas TI para BP Holdings LTD, Actualización de toda la plataforma Microsoft (servidores y estaciones de trabajo), Participe en el logro de la Certificación de ISO 9001.Coordiné la asignación, mantenimiento y adquisición de recursos tecnológicos dentro de la empresa según era la demanda del Proyecto o Servicio solicitanteReporte semanal de avance y logro de objetivos al Gerente de TI de Michael Baker Corp.Aseguré la estabilidad y el adecuado funcionamiento de toda la infraestructura de TI, redes, servidores locales, aplicaciones administrativas y de nómina, equipos y protocolos de telecomunicaciones, área de soporte a usuarios, licenciamiento Microsoft Office, Autodesk, Oracle, y telefonía móvil y fija.Apoyé en la elaboración de Presupuesto Anual y revisiones trimestrales, Plan de Negocio de TIControl de Activos de TIManejé proveedores, gestión de contratos de servicios y mantenimientos de hardware y licenciamiento.Responsable de la Seguridad de la Información, respaldos diarios y recuperación.Administración y Mantenimiento de la Infraestructura de hasta 5 sucursales simultáneamente y más de 70 usuarios (locales y remotos) sin apoyo de más personal de TI en la empresa Show less

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  Bev, c.a.

  Jun 2008 - Mar 2020

  Gerente de ti

  Designed and developed IT Strategies, IT Work Plan and IT Projects Budgets and adapted of the strategies to the year context and existing projects.Provided leadership and technical support to 50+ users for over 10 years, leading 2-analysts team, accomplishing 90% end-users satisfaction and assuring projects continuity without negative impact on BEVCA clients, payroll and ERP applications.Ensuring customer service is timely and accurate on a daily basis.Planned, organized, controlled and evaluated Information and Technology projects.Supervised the upgrading BEVCA’s Telecommunications Rooms, improving the LAN/WAN administration and telecommunications services by 90%.Managed a project to migrate all Database and applications servers to Microsoft Azure Cloud Solution, accomplishing 100% effectiveness and assuring operational continuity without negative impact to final users.Managed third party relations, contracts and billings processes with IT vendors and suppliers.Prepared and administered budget and Service Level Agreements (SLAs) for Telecommunications & IT Departments.Created and documented IT Department process (ITIL-oriented) as part of ISO 9001:2008 Quality Certification.Prepared Disaster Recovery Plan, IT security and Contingency plans for IT Department.Diagnosed and resolved technical hardware and software issues.Managed a project for BP Holdings LTD to provide and supervise a team of 12 IT specialists with 100% client satisfaction and 33% project profit. Show less

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  Bancaribe

  Jun 2021 - Sept 2021

  Monitoring manager

  Implemented Bancaribe's digital transformation process through DevOps and Agile methodologies achieving over 75% of automation of monitoring processes.Transformed the Bancaribe's Application Monitoring Management, promoting the visibility of KPIs results and restructured and lead of 15 monitoring engineers Analyzed and designed CMDB governance to optimize the use of the Service Management System by all Bancaribe units.

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  World food programme

  Sept 2021 - now

  It operations officer

  Formed and supervised of an excellent work team of 5 specialists in different areas in the Technology Unit, which has allowed me to establish a work plan adapted to the country strategy and the global technology strategy.Managed the installation and configuration of the network architecture of 9 field offices in restricted environments and complex contexts.Maintained 99% compliance with the corporate standard for the installed hardware by establishing a continuous monitoring and technological renewal plan. This ensured end-user satisfaction and compliance with IT policies on cybersecurity and data protection.Ensured IT process adaptation in order to decreased 50% operational risks towards improvement plans .I complied 95% with the Procurement Plan by documenting TORs and following up on more than 10 competitive processes for the contracting of ICT Services.Pioneered TEC's Emergency Preparedness Plan to be in compliance with the minimum preparedness actions required by the organization..Organized the inter-agency ICT working group meeting and lead the ICT teamwork at BOS Venezuela, achieving significant progress associated with security communications and the development of emergency plans together. Promoted the professional development of myself, my team and the entire staff.Participated in cross-functional committees, field inspections, asset counting, fostered improvements and automations Show less