Experience

• 

  Universal technological services

  Jul 2007 - Aug 2007

  Electrical engineering intern

  • Collaborated with technicians to solve electrical problems regarding power generators and boilers• Marketed boilers to potential customers; acquired one customer for a 30-iron boiler

• 

  University of michigan

  Jun 2008 - Dec 2008

  • Evaluate weekly assignments that comprised of various problems, state diagrams, and plots• Use SIMULINK and C code to edit the final course project that involves simulating cruise control in automobiles • Create projects in C code to interface with Texas Instruments C5510 DSK processor• Create Projects in VHDL code to interface with Xilinx Field Programmable Gate Array (FPGA)

  • Lab Assistant

    Sept 2008 - Dec 2008

  • Research Assistant

    Jun 2008 - Sept 2008
• 

  Wildwood incorporated

  Feb 2011 - Jan 2013

  Industrial engineer

  • Use supply chain methods to calculate optimal shipping and material costs for federal procurement projects for Veterans Affairs hospitals and the Department of Defense• Research and bid for contracts using federal procurement websites such as Fedbizopps and Fedbid• Implement six-sigma methods such as root cause analysis to maximize contract awards• Coordinate with subcontractors to obtain quotes and create material submittals for federal contracts• Implement six sigma methods such as root cause analysis to maximize contract awards• Attend pre-construction conferences in conjunction with clients and subcontractors• Create budget sheets, projects schedules and prepare bid files for construction projects• Prepare marketing packages for contracting officers from the Department of Veterans Affairs and the Department of Defense• Produce project schedules in collaboration with the project manager and construction team • Construct certified payroll sheets for submission to clients in order to receive progress payments• Maintain electronic and physical records of all corporate contracts• Supervise CAD designer and make minor changes to drawings as necessary Show less

• 

  Infotech

  Jan 2013 - Dec 2020

  • Act as the primary support contact for all incoming inquiries from various Departments of Transportation on technical issues with the Bid Express website and AASHTOWare Project Bids software• Collaborate with account managers on outreach to state Departments of Transportation on any customer-wide issues or enhancements• Provide first and second-level support for any customer issues or concerns with bidding platforms• Update Salesforce Database with customer cases and solutions to common software errors• Utilize the Talkdesk software to log customer call details• Receive and document customer enhancement requests and bug reports• Train junior team members on product knowledge and team processes• Perform any testing of software on an as-needed basis• Attend daily scrum meetings, occasionally standing in as the scrum master Show less • Onboard new team members on existing bidding products and functionality• Manage implementation projects for promotional offers of normally paid features within the service• Manage the implementation of the customer support chat feature within the service• Lead the ITI plan room team, which involves uploading plan sheets to the Bid Express website on the behalf of state Departments of Transportation• Create functional specifications for any new and upcoming features and coordinate meetings between the development team and other stakeholders prior to finalizing requirements• Act as the project manager for 19 state Departments of Transportation regarding the implementation of the AASHTOWare Project Bids software• Provide second-level support to the Customer Support team regarding any issues with Bidding platforms• Investigate software logs from customers to determine the root cause of any issues Show less • Perform quality reviews on test servers and report issues to the development team prior to weekly release to production servers• Write test plans and test cases prior to release testing• Host virtual and on-site webinars demonstrating Bid Express site features to contractors and representatives from the Department of Transportation• Maintain and update database of common software user errors and their solutions• Assist agency administrators and agency users from the Department of Transportation in troubleshooting issues with Bid Express bidding website and Expedite Bid and AASHTOWare Project Bid bidding software• Present software enhancements and product updates to the Support and Operations teams• Present contractor signer software to Contracting Officers, Engineers and Commission Secretaries from the Department of Transportation• Troubleshoot issues with contractor signer software and assist both contractors and the Department of Transportation in electronically signing federal contracts• Perform documentation and business review of any enhancements in the process of being released to production servers and recommend updates to the development team as necessary• Attend bi-weekly Scrum meetings in collaboration with the development team to stay up to date on progress with upcoming bug fixes and software enhancements Show less

  • Senior Customer Support Specialist

    Feb 2020 - Dec 2020

  • Senior Business Specialist

    Apr 2018 - Feb 2020

  • Business Analyst

    Apr 2014 - Apr 2018

  • Programmer Analyst

    Jan 2013 - Apr 2014
• 

  University of florida

  Apr 2021 - Jun 2021

  It analyst ii

  • Meet with researchers, clinical personnel and finance staff members within the Animal Care Services unit to determine usage and pain points of the myACS animal management software and preferences for the new CARES software• Prepare meeting notes for staff meetings and send notes to staff for review and feedback• Dissect user requirements from meeting notes to determine functionality specifications for the new CARES software• Create Jira Epics and User Stories using Agile methodologies to document functional requirements for the CARES software• Use Microsoft Visio to generate process flow diagrams of current system processes to better assist Architects with creating system architecture diagrams Show less

• 

  Gainesville regional utilities

  Aug 2021 - now

  Analyst senior