
Timeline
About me
Senior Technical Account Manager - OpenShift w Red Hat
Education

Politechnika śląska w gliwicach
2011 - 2015Bachelor of science (b.sc.) computer science
Experience

Ibm
Dec 2015 - Jul 2017Client Innovation Centers are part of the IBM globally integrated network of client service centers that deliver deep industry and technical expertise to IBM clients worldwide. I had an opportunity to be a part of the Middleware team (2nd line support) that provided support to key French customers. My duties consisted of:- maintaining applicative servers (z/OS, Red Hat, AIX, HP-UX & Windows Server)- troubleshooting and performing root cause analysis of issues occurring among allDevelopment/Test/Acceptance/Production environments- on-call duty (24/7 support)- business application support- managing various middleware tools and web/application servers (i.e. Tivoli Workload Scheduler, Dollar Universe, CFT transfers, WebSphere, Tomcat, Apache) Show less
Junior IT Specialist - Systems Administrator (UNIX Operating Systems/Linux)
Apr 2017 - Jul 2017IT Assistant - Systems Administrator (UNIX Operating Systems/Linux)
Mar 2016 - Mar 2017IT Assistant - Systems Administrator (Windows)
Dec 2015 - Feb 2016

Ing tech poland
Aug 2017 - Nov 2018ING Tech Poland is an IT company located in Katowice (Poland), which provides IT services to all ING Bank units worldwide. As a Technical Lead I led a newly formed team of DevOps Engineers dedicated to create, automate and maintain cloud-based IT infrastructure.My daily duties consisted of:- mitigating risk and ensuring security compliance of the cloud infrastructure, implemented solutions and procedures- providing technical solutions to complex infrastructure-related problems, as well as guidance to other team members- being the point person and representing the technology perspective while cooperating with other stakeholders, such as customers and vendors- splitting work among the team, planning and executing tasks essential to the project, as well as prioritising them based on the customer’s needs and deadlines (working in sprints)- providing consultancy services to the customers on-site- deploying, configuring and managing Red Hat servers and middleware such as application and web servers (JBoss, Apache, Nginx, Tomcat)- implementing automation solutions (Ansible and Puppet)- performing the second day operations among all Development/Test/Acceptance/Productionenvironments: troubleshooting, server patching, disaster recovery exercises and more- exposure to Oracle databases Show less As a member of the ING’s Application Servers team (3rd line of support), I maintained classic data center infrastructure of ING bank units worldwide. My daily duties included:- implementing and updating .war, .ear and other software packages- installing, migrating and configuring: Red Hat operating systems, web & application servers (JBoss, WebSphere, Weblogic, IBM HTTP Server, Tomcat, Apache)- troubleshooting and performing root cause analysis of issues occurring among allDevelopment/Test/Acceptance/Production environments- on-call duty (providing 24/7 support)- delivering projects, strategizing and effectively collaborating with stakeholders, providing consultancy services to the customers, creating technical documentation- maintaining servers stacks and ensuring their compliance to security standards (i.e via Puppet)- creating infrastructure monitoring alerts for Nagios/OP5- exposure to a variety of DevOps tools and concepts, such as CI/CD, Jenkins, Git, Artifactory, and more Show less
DevOps Engineer - Technical Lead
Oct 2018 - Nov 2018Junior DevOps Engineer - Technical Lead
Sept 2018 - Sept 2018Junior DevOps Engineer
Aug 2017 - Aug 2018

Red hat
Jun 2019 - nowSenior Technical Account Manager - OpenShift
Jan 2022 - nowTechnical Account Manager - OpenShift
Mar 2020 - Dec 2021Associate Technical Account Manager - OpenShift
Jun 2019 - Feb 2020
Licenses & Certifications
- View certificate

Certified customer success manager (ccsm) level 1
SuccesshackerDec 2023 - View certificate

Red hat certified specialist in openshift administration
Red hatJul 2019 - View certificate

Red hat certified specialist in enterprise application server administration
Red hatMay 2018 - View certificate

Red hat certified openshift administrator
Red hatMay 2025 - View certificate

Red hat certified system administrator
Red hatFeb 2018
Honors & Awards
- Awarded to Patrycja Al-ShureidehSpecial Appreciation Award Red Hat Mar 2020 MENA FY2020 Sales Kick-Off
Volunteer Experience
Teaching advanced English
Issued by IBM on Oct 2016
Associated with Patrycja Al-Shureideh
Languages
- poPolski
- enEnglish
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