Patrycja Al-Shureideh

Patrycja al-shureideh

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location of Patrycja Al-ShureidehUnited Arab Emirates
Followers of Patrycja Al-Shureideh2000 followers
  • Timeline

  • About me

    Senior Technical Account Manager - OpenShift w Red Hat

  • Education

    • Politechnika śląska w gliwicach

      2011 - 2015
      Bachelor of science (b.sc.) computer science
  • Experience

    • Ibm

      Dec 2015 - Jul 2017

      Client Innovation Centers are part of the IBM globally integrated network of client service centers that deliver deep industry and technical expertise to IBM clients worldwide. I had an opportunity to be a part of the Middleware team (2nd line support) that provided support to key French customers. My duties consisted of:- maintaining applicative servers (z/OS, Red Hat, AIX, HP-UX & Windows Server)- troubleshooting and performing root cause analysis of issues occurring among allDevelopment/Test/Acceptance/Production environments- on-call duty (24/7 support)- business application support- managing various middleware tools and web/application servers (i.e. Tivoli Workload Scheduler, Dollar Universe, CFT transfers, WebSphere, Tomcat, Apache) Show less

      • Junior IT Specialist - Systems Administrator (UNIX Operating Systems/Linux)

        Apr 2017 - Jul 2017
      • IT Assistant - Systems Administrator (UNIX Operating Systems/Linux)

        Mar 2016 - Mar 2017
      • IT Assistant - Systems Administrator (Windows)

        Dec 2015 - Feb 2016
    • Ing tech poland

      Aug 2017 - Nov 2018

      ING Tech Poland is an IT company located in Katowice (Poland), which provides IT services to all ING Bank units worldwide. As a Technical Lead I led a newly formed team of DevOps Engineers dedicated to create, automate and maintain cloud-based IT infrastructure.My daily duties consisted of:- mitigating risk and ensuring security compliance of the cloud infrastructure, implemented solutions and procedures- providing technical solutions to complex infrastructure-related problems, as well as guidance to other team members- being the point person and representing the technology perspective while cooperating with other stakeholders, such as customers and vendors- splitting work among the team, planning and executing tasks essential to the project, as well as prioritising them based on the customer’s needs and deadlines (working in sprints)- providing consultancy services to the customers on-site- deploying, configuring and managing Red Hat servers and middleware such as application and web servers (JBoss, Apache, Nginx, Tomcat)- implementing automation solutions (Ansible and Puppet)- performing the second day operations among all Development/Test/Acceptance/Productionenvironments: troubleshooting, server patching, disaster recovery exercises and more- exposure to Oracle databases Show less As a member of the ING’s Application Servers team (3rd line of support), I maintained classic data center infrastructure of ING bank units worldwide. My daily duties included:- implementing and updating .war, .ear and other software packages- installing, migrating and configuring: Red Hat operating systems, web & application servers (JBoss, WebSphere, Weblogic, IBM HTTP Server, Tomcat, Apache)- troubleshooting and performing root cause analysis of issues occurring among allDevelopment/Test/Acceptance/Production environments- on-call duty (providing 24/7 support)- delivering projects, strategizing and effectively collaborating with stakeholders, providing consultancy services to the customers, creating technical documentation- maintaining servers stacks and ensuring their compliance to security standards (i.e via Puppet)- creating infrastructure monitoring alerts for Nagios/OP5- exposure to a variety of DevOps tools and concepts, such as CI/CD, Jenkins, Git, Artifactory, and more Show less

      • DevOps Engineer - Technical Lead

        Oct 2018 - Nov 2018
      • Junior DevOps Engineer - Technical Lead

        Sept 2018 - Sept 2018
      • Junior DevOps Engineer

        Aug 2017 - Aug 2018
    • Red hat

      Jun 2019 - now
      • Senior Technical Account Manager - OpenShift

        Jan 2022 - now
      • Technical Account Manager - OpenShift

        Mar 2020 - Dec 2021
      • Associate Technical Account Manager - OpenShift

        Jun 2019 - Feb 2020
  • Licenses & Certifications

    • Certified customer success manager (ccsm) level 1

      Successhacker
      Dec 2023
      View certificate certificate
    • Red hat certified specialist in openshift administration

      Red hat
      Jul 2019
      View certificate certificate
    • Red hat certified specialist in enterprise application server administration

      Red hat
      May 2018
      View certificate certificate
    • Red hat certified openshift administrator

      Red hat
      May 2025
      View certificate certificate
    • Red hat certified system administrator

      Red hat
      Feb 2018
      View certificate certificate
  • Honors & Awards

    • Awarded to Patrycja Al-Shureideh
      Special Appreciation Award Red Hat Mar 2020 MENA FY2020 Sales Kick-Off
  • Volunteer Experience

    • Teaching advanced English

      Issued by IBM on Oct 2016
      IBMAssociated with Patrycja Al-Shureideh