
Timeline
About me
Professional Services Manager at Goods & Services
Education

Universidad tecmilenio
2017 - 2019Master of business administration (m.b.a.) human resources management and services
Universidad mesoamericana de san agustín, a.c.
2001 - 2005Bs computer systems computer scienceMexican International Conference on Artificial Intelligence
Experience

4th source
May 2006 - Nov 2014Worked offshore for Express Scripts, based in St. Louis, MO in conjunction with SMEs to write and update requirements needed for new projects as well as for existing projects in order to create Detail Level Requirements Documents as well as Requirement Traceability Matrix.• Participated in meetings with Project Managers, Technical Leaders, Program Engineers, Business Solutions Architects, Subject Matter Experts and Quality Assurance analysts, in order to gather the requirements needed to deliver software products, either for new or already existing projects.• Wrote Detail Level Requirements Document based on High Level Requirements Document provided by BSA and High Level Design Document provided by PE• Participated in meetings with the stakeholders involved in the project (Joint Application Requirements and Joint Application Design sessions).• Wrote Requirement Traceability Matrix documents mapping both HL and DL requirement documents and HL and DL design documents as well as Test Cases provided by QA analysts in order to ensure that all needed points have been covered. Show less Worked on site for Liberty Medical in conjunction with RCM SMEs to build queries and stored procedures in order to present reports to key management and financial stakeholders so that better decisions could be made.• Participated in meetings with Revenue Cycle Management Subject Matter Experts In order to define the metrics needed for a weekly updated scorecard.• Defined the tables needed in order to host the information that was going to be displayed on the scorecard, worked in conjunction with DBA so that replication jobs ran on a daily basis.• Used existing manual reports as guidelines to develop an automated solution for the metrics that were going to be presented on the scorecard. Show less Worked offshore for Accredo Health Group, based in Memphis, TN. Worked in conjunction with SMEs to write and update requirements needed for new projects as well as for existing projects in order to create Business Requirements Documents and Functional Requirements Documents.• Participated in meetings with Project Managers, Technical Leaders, Subject Matter Experts and Quality Assurance analysts, in order to gather the requirements needed to deliver software products, either for new or already existing projects.• Wrote Business and Functional Requirements Documents which, once approved by the key stakeholders, are stored in the documentation library using Clear Case.• Used the available documentation already stored in the Documentation Library in order to obtain a framework of the projects to be worked on whenever there was a relationship with upcoming projects. Show less
Senior Quality Assurance Analyst
Aug 2014 - Nov 2014Senior Quality Assurance Analyst
Feb 2014 - Aug 2014Business Analyst
Jan 2013 - Feb 2014Business Analyst
Jul 2012 - Jan 2013Business Analyst
Feb 2012 - Jul 2012Production Support Specialist
Nov 2010 - Feb 2012Senior Quality Assurance Analyst
May 2010 - Nov 2010Performance Team Leader
Jan 2009 - May 2010Quality Assurance Analyst
May 2006 - Jan 2009

Goods & services
Nov 2014 - nowWorked remotely for BD based in San Diego, CA.Reengineered specifications from previously developed applications to meet FDA compliance.Supported business initiatives by analyzing business requirements and translating those into specifications.Elicited and wrote system requirements and utilized compliance knowledge for technical and business analysis.Worked with development to provide feedback and input on how to improve applications to meet client needs.Provided testing support during Run For Record to fulfill team gaps due to resource’s leave. Show less Worked remotely for BD based in Baltimore, MD.Defined and documented product requirements, identified options, and translated them into technical specifications.Helped the development team transform needs into working software for automated microbiology lab instrumentation.Supported business initiatives by analyzing business requirements and translating those into IT requirements.Elicited and wrote system requirements and utilized compliance knowledge for technical and business analysis.Worked with development to provide feedback and input on how to improve applications to meet client needs. Show less Worked offshore for BD based in San Diego, CA.Reviewed requirements as a Software Quality Engineer to perform testing and avoid bugs in the software developed by the development team.Managed a team of SQEs at BD, responsible for quality release of the infusion system software suites with a focus on the integrated system testing of Medley product lines.Conducted black box, white box, system level, functional, compatibility, reliability, load/stress, and security testing on 6 major BD software applications.Executed verification of needs, specifications, and scenarios for software application testing to meet FDA compliance.Performed exploratory/ad hoc testing of engineering and release builds of all software applications.Reviewed and created documentation (test strategy, test plan, and test execution reports) for various projects.Analyzed requirements and scenarios to create and execute test cases.Tested PC applications to interact and provide maintenance to medical devices with and without the use of a server (including SW installation).Installed and tested DBs for PC applications.Calibrated medical devices.Created, documented, and followed up on defective trackers. Show less Worked offshore for BD based in San Diego, CA.Reviewed requirements as a Software Quality Engineer to perform testing and avoid bugs in the software developed by the development team.Executed verification of needs, specifications, and scenarios for software application testing to meet FDA compliance.Performed exploratory/ad hoc testing of engineering and release builds of all software applications.Reviewed and created documentation (test strategy, test plan, and test execution reports) for various projects.Analyzed requirements and scenarios to create and execute test cases.Installed and Upgraded applications based on hospital compatibility needs. Show less Worked on site for BD based in San Diego, CA.Reviewed requirements as a Software Quality Engineer to perform testing and avoid bugs in the software developed by the development team.Managed a team of SQEs at BD, responsible for quality release of the infusion system software suites with a focus on the integrated system testing of Medley product lines.Conducted black box, white box, system level, functional, compatibility, reliability, load/stress, and security testing on 6 major BD software applications.Executed verification of needs, specifications, and scenarios for software application testing to meet FDA compliance.Performed exploratory/ad hoc testing of engineering and release builds of all software applications.Reviewed and created documentation (test strategy, test plan, and test execution reports) for various projects.Analyzed requirements and scenarios to create and execute test cases.Tested PC applications to interact and provide maintenance to medical devices with and without the use of a server (including SW installation).Installed and tested DBs for PC applications.Calibrated medical devices.Created, documented, and followed up on defective trackers. Show less Worked offshore for CareFusion/BD based in San Diego, CA. Involved in testing embedded software and PC Apps for their Medical Devices. Participated as a member of the R&D Software Quality Engineering on site team for the first eight months on several projects to continue working offshore ever since. Conducted Black Box, White Box, System Level, Functional, Compatibility, Reliability, Load/Stress, & Security Testing on 6 major CareFusion Software Applications.Executed verification of requirements, specifications, & scenarios for software application testing to meet FDA compliance. Exploratory/ad hoc testing of engineering and release builds of all software applications. Show less
Software Analyst
Oct 2023 - nowSoftware Analyst
May 2022 - Oct 2023Software Analyst
Mar 2021 - May 2022Senior Software Quality Engineer Team Lead
Apr 2020 - Mar 2021Senior Software Quality Engineer
Sept 2019 - Apr 2020SQE Team Lead
Sept 2016 - Sept 2019Software Quality Engineer
Nov 2014 - Sept 2016
Licenses & Certifications

Business intelligence foundation
CertiprofJul 2023- View certificate

Lifelong learning
CertiprofFeb 2025 - View certificate

Remote work professional certification - rwpc™
CertiprofFeb 2025 
Scrum foundation professional certificate
CertiprofJun 2023
Languages
- enEnglish
- spSpanish
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