Experience

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  Technopharm egypt limited - delmar & atallah pharmacies

  Mar 2002 - Mar 2005

  Network administrator

  Analysis the critical problems in the company and create Solutions to improve performance, productivity and security or import this solutions from an external software company if It is possible.Implementing and Managing of Microsoft Windows 2000 Server and Professional.Create & implement effective policies to manage and maintain the network. Create domain users accounts and E-mails.Qualifying the human resources by training the employees at all branches (Windows, Office, Company Applications, ….etc ).Database and network troubleshooting, configure the Pc`s to use the database from server.Installation and Maintenance of basic user software and updating software periodically.Hardware and Software Maintenance. Backup Scheduling for all documents and database.Attend to new Users, Computers, Upgrading Servers and Cabling with minimum time and cost.Import the system requirements (pc's, cables, scanners, barcode scanner, printers)Creating Documents and Manuals for all Applications we have. Show less

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  Diyar united company

  Nov 2005 - Mar 2006

  Helpdesk support - boubyan bank

  Office desktop support for Bank staff through Magic Service Desk.Join P.Cs to the network and Domain, IP Phones Configuration (Nortel Networks), creating domain user accounts, E-mails and configure local and network printers.Schedule rotation between branches to (Dajeej, Drwaza, ZAK and Mubarakia).

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  Kuwait finance and investment company

  Mar 2006 - Dec 2020

  Document computer security and emergency measures policies, procedures, and tests.Document Master Passwords and Super Users details and maintain password logs for review by Risk Management and Auditors.Monitor use of data files and regulate access to safeguard information in computer files.Monitor current reports of computer viruses to determine when to update virus protection systems.Maintain security and confidentiality over the issuance and proper maintenance of authorized User ID’s and passwords including maintenance of valid and current user lists.Review of all user access right of systems/application.Review minimum-security baseline configuration for IT systems.Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated.Ensure the anti-virus software is always up to date and share necessary information with users regarding potential risks.Ensure appropriate security controls are in place that will safeguard electronic infrastructure and respond to computer security breaches and viruses.Make necessary arrangements to conduct periodic penetration testing and vulnerability assessment for the company’s network. The periodicity recommended is to conduct tests once in six months but at least annually and maintaining test reports for audit purpose.Report security violations to IT Head.Interact with staff to guide, direct and spread awareness of information privacy and protection through different channels (I,e. portal, newsletter, etc).Train users and promote security awareness to ensure system security and to improve server and network efficiency.Confer with users to discuss issues such as computer data access needs, security violations, and programming changes. Show less Communicate data center platform technology strategy to all levels of the organization including business and technical partners, and maintain compliance with agreed IT Operations Procedures and Service delivery levels as per ISO 27001:2013 standards.Administer and maintain IT assets and related software in order to ensure optimal performance, and to provide troubleshooting, configuration, installation, tuning, and package administration support for the same.Manage the acquisition and direct the implementation of Personal Computer systems Office Desktop Equipment's (Personal Computers, Laptops, Printers, etc) for KFIC and subsidiaries IT infrastructure, providing end user support, troubleshooting and problem solving.Monitor growth in Enterprise Storage Systems Utilization and Databases table space, tables and indexes to allocate space before reaching the maximum level.Assist in the implementation and management of daily, weekly and monthly maintenance/back-up of the sub-systems data, end-users data, data center, applications databases and ensure reliability/ recoverability of information in the backup resources as well as DRS.Assist in auditing process by providing the required reports through ManageEngine systems, top management report including information for security breaches, router security, server security, firewall security, physical security, virus attack, business impact, storage capacity, DR rest results, quarterly testing of business continuity planning (BCP), and other Issues related to Audit.Manage IT Datacenter Operations and Infrastructure.Develop and manage the technical support structure for the business.Maintain high end-user satisfaction, resolves customer complaints/issues quickly and ensures total uptime, quality of service and efficient IT services.Assist in update documents, policies and procedures, in addition to create and maintain clear, IT user manuals.High availability and providing support on 24 by 7. Show less Managing KFIC and subsidiaries IT infrastructure. Helpdesk services by providing end user support, troubleshooting and problem solving. Management System and control of IT work process in all company departments as per ISO 27001:2013 standards..Administering, Maintaining and Managing of KFIC Network Infrastructure and Business applications.Data Center Operation and responsible of DC room maintenance calendar events.Keep monitoring KFIC infrastructure through Access Control and Firewall.Monitoring KFIC backup schedule “daily, weekly and monthly reports” ,Anti-virus..etc. as well as DRS.Supports and Maintains Enterprise including transitioning applications from test to their production environment.Attend to new users, Installing/configuring new computers, IP telephones, software and applications, projectors, printers and wireless access points, and other equipment's as needed “like smartphones and tablets”.Technical support and manage our network via complete network management & monitoring, help-desk, PC inventory & software reporting Solution”.Create and maintain clear, concise documentation and user manuals.High availability and providing support on 24 by 7. Show less Managing KFIC and subsidiaries IT infrastructure centrally and remotely. Help-desk services by providing end user support, troubleshooting and problem solving.Management System and control of IT work process in all company departments as per ISO 27001.Maintain and Support of DirectFN / Mubasher system.Administering, Maintaining and Managing of KFIC Network Infrastructure and Business applications.Administration of MS Windows Servers, Active Directory, Exchange 365, virtualization and KFIC Portal.Data Center Operation and responsible of DC room maintenance calendar events.Keep monitoring KFIC infrastructure through Access Control and Firewall.Monitoring KFIC backup schedule “daily, weekly and monthly reports” ,Anti-virus..etc. as well as DRS.Website designer and support for KFIC and subsidiaries. Manage and coordinate the website from producing, designing, contents providing, testing and implementation, prepare web hosting requirements, maintain, create, copyedit and proofread all web contents.Supports and Maintains Enterprise including transitioning applications from test to their production environment.Cisco switching configuration.Attend to new users, Installing/configuring new computers, IP telephones, software and applications, projectors, printers and wireless access points, and other equipment's as needed “like smartphones and tablets”.Technical support and manage our network via complete network management & monitoring, help-desk, PC inventory & software reporting Solution”.Create and maintain clear, concise documentation and user manuals.High availability and providing support on 24 by 7. Show less KFIC desktop office support.Maintaining of trading web site “Mutadawil” up and running as the daily and weekly scheduled, updating maintenance reports and providing support for trading customers in the technical issues on a daily basis.Administration of Windows 2003 Server, Active Directory users and groups, Exchange 2003, SharePoint Portal and ISA Server 2003.Implementing and Managing of Microsoft Windows Server 2003.Installation and Maintenance of basic user software and updating software periodically.Attend to new Users, Computers, Upgrading Servers & Cabling with minimum time & cost.Administering and Managing of Legato System ,Perform data backup and restore and monitoring Backup Scheduling “Daily, Weekly and Monthly reports” ,Anti-virus..etc. as well as DRS.Maintains System Documentation and keeps documentation for audit response support, presents some documentation for auditors with the guidance of the security team and manager of systems operations.Providing support on 24 by 7. 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  • IT Assistant Manager, Information Security

    Oct 2018 - Dec 2020

  • IT Data Center Operation Assistant Manager

    Jan 2017 - Oct 2018

  • IT Data Center Operation Supervisor

    Jan 2015 - Aug 2017

  • Senior Officer Technical Support and Data Center Operation

    Jan 2010 - Dec 2014

  • Technical Support Engineer

    Mar 2006 - Dec 2009
• 

  Kfic invest

  Jan 2021 - now

  Information security manager

  Monitoring security access, ensuring that infrastructure and business applications are protected from unauthorized access. Generating reports to evaluate the efficacy of the security policies in place to make the necessary changes for a more secure network.Keeping security systems up to date and creating documentation and planning for all security-related information, including incident response and disaster recovery plans.Conducting security assessments through vulnerability testing and risk analysis.Performing internal security audits and providing the required for external auditors.Investigate security breaches and other cyber security incidents.Analyzing security breaches to identify the root cause and fix detected vulnerabilities to maintain a high-security standard.Verifying the security of third-party vendors and collaborating with them to meet security requirements.Stay current on IT security trends and news.Develop company-wide best practices for IT security.Perform penetration testing.Research security enhancements and make recommendations to management.Stay up-to-date on information technology trends and security standards. Show less