Experience

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  Stc

  Jan 2002 - Jun 2021

  • Manage the Yellow-pages project including but not limited to : - Self-Funding for cost saving purposes.- Develop and prepare the content and required data.- Selecting the right printing press considering the cost and quality assurance.- Promote the product to provide the maximum possible advertising returns.Develop the distribution plan and manage it. • Manage Wi-Fi Project (HotSpots) including but not limited to :- Targeting the right commercial locations for acquisition.- Negotiate with the business owners.- Formalise the agreement by signing the contracts.- Facilitate the installation in coordination with Field Ops.- Monitor the performance and facilitate the required technical support. Show less Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a English Section of customer service representatives.Ensure customer satisfaction and provide professional customer support. Show less

  • Senior Risk Management Specialist

    Dec 2018 - Jun 2021

  • GRC Specialist

    Nov 2016 - Dec 2018

  • Risk Management Specialist

    Jan 2013 - Oct 2016

  • Acting Risk Management Manager

    Jan 2009 - Jan 2013

  • Project Manager

    Jan 2007 - Jan 2009

  • Project Manager

    Jan 2005 - Jan 2007

  • Customer Service Representative

    Jan 2002 - Jan 2005
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  Mobily

  Jun 2021 - Sept 2021

  Risk professional

  Plan, design and implement an overall risk management process across Mobily.Lead the risk assessments, which involves analysing risks as well as identifying, describing and estimating the risks affecting the business.Evaluate risk, which involves comparing estimated risks with criteria established by Mobily such as costs, legal requirements and environmental factors, and evaluate previous handling of risksEstablish the measurement criteria aligned with Mobily’s 'risk appetite’ which represent the level of risk they are prepared to acceptReport risk in an appropriate way for different audiences, for example, to the board of directors so they understand the most significant risks, to business heads to ensure they are aware of risks relevant to their parts of the business and to individuals to understand their accountability for individual risksUndertake corporate governance involving external risk reporting to stakeholdersReview risk and BCM policies regularly to ensure they are compliant with relevant new legislationconduct a risk culture program to provide support, education and training to staff to raise risk awareness within Mobily. Show less

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  مجلس الضمان الصحي - council of health insurance

  Sept 2021 - May 2023

  Business continuity section manager

  Manage the Business Continuity Management System (BCMS) project across CHI.Develop and maintain a corporate wide BCP program that addresses business/ vendors recovery and emergency response management strategies.Manage the development of BCP planning and goalsDevelop and execute the maintenance and testing programs for all CHI business and recovery plans.Facilitate and lead the execution of the plans at the time of a crisis event.Build the Business Continuity culture across CHI. Show less

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  Ministry of communications and information technology of saudi arabia

  Jul 2023 - now

  Plan, design and implement an overall risk management process across MCIT.Lead the risk assessments, which involves analysing risks as well as identifying, describing and estimating the strategic and operational risks affecting MCIT.Evaluate risk, which involves comparing estimated risks with criteria established by MCIT such as costs, legal requirements and environmental factors, and evaluate previous risk attitudes of MCIT.Establish and quantify the MCIT’s risk appetite’ which represent the level of risk they are prepared to acceptReport risk in an appropriate way for different audiences including the top management to understand the most significant risks, to MCIT to ensure they are aware of risks relevant to the business and operations to understand their accountability and commitment.Undertake corporate governance involving external risk reporting to stakeholdersReview risk policies regularly to ensure they are compliant with relevant new legislationConduct a risk culture program to provide support, education and training to staff to raise risk awareness within MCIT. Show less Developing the Sector Risk Management Development program including the Automation of the risk activities across the sector MCIT++.Develop the Risk Acceptance Policy structure including the risk tolerance, capacity and KRIs across the sector MCIT++.Evaluating potential impacts of the identified risks as well as prioritizing requirements for risk response identification.Developed and implemente appropriate responses to the assigned risks from related national authorities.Manage implementation of identified risk responses; particularly identified Key Actions. Worked on changes in risk exposure, identifying new risks and modifying responses.Leading the Sector Risk Management sub-committee to enhance alignment and collaboration between MCIT++ entities.Update the progress to the senior managementand other stakeholders to enable effective decision-making.Develop sector Top Risks Profile report and steer the sector risk committee sessions.Enhance the Risk management governance and develop and update risk key documents. Show less

  • Enterprise Risk Management Director

    Apr 2023 - now

  • Sectorial Risk Management Director

    Jul 2023 - Oct 2024