Experience

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  Digital equipment corporation

  Sept 1984 - Oct 2000

  Various service management roles

  Customer and Engineer Management in London, Reading and Basingstoke.

• 

  Siemens business services

  Oct 2000 - Mar 2004

  Service account manager
• 

  Sun microsystems

  Mar 2004 - Jan 2010

  Responsible for Customer Relationship Management and strategic alignment within Sun for BP and Sainsbury's. The role entailed managing virtual teams to increase customer satisfaction, create governance and grow the Sun business within these accounts working closely with both Service and Hardware Sales.

  • Client Delivery Executive

    Jan 2005 - Jan 2010

  • Senior Service Account Manager

    Mar 2004 - Sept 2005
• 

  Oracle

  Mar 2010 - Jul 2016

  Service sales account manager

  Extensive experience within Services Sales of maintaining and increasing revenue, margin and customer satisfaction within assigned accounts. Including Customer Satisfaction, Multi Year deals and Customer relationships.

• 

  Jive software

  Sept 2016 - May 2019

  Managing our EMEA strategic customer base to achieve success for our customers, retention and growth.Part of the global Customer Success Leadership team to help drive the CS organisation to continuously improve.Responsible for the EMEA Customer Success Manager team.

  • EMEA Customer Success Director

    Jan 2019 - May 2019

  • Senior Customer Success Manager

    Sept 2016 - Jan 2019
• 

  Egnyte

  May 2019 - now

  Continuing to manage and lead an awesome team of CSM's to deliver a best in class service to our customers across the EMEA region. Continuing to make our top EMEA customer successful in the use of Egnyte and their business goals. Managing and leading an awesome team of CSM's to deliver a best in class service to our customers across the EMEA region. Continuing to make our top EMEA customer successful in the use of Egnyte and their business goals. Leading a team of exceptional CSM's partnering our EMEA Egnyte strategic accounts to improve uptake, customer experience and strategically align our approach with the customers goals and outcomes. 2019 CSM Rookie of the year.2020 CSM Top Performer.

  • Senior Manager, Customer Success - EMEA (CCSM)

    Feb 2024 - now

  • Manager, Customer Success EMEA (CCSM)

    Jan 2022 - now

  • Senior Customer Success Manager and Team Lead - EMEA (CCSM)

    May 2019 - Jan 2022