Shemeer MUSTHAFA

Experience

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  Safa construction pvt.ltd

  Jun 2012 - Dec 2012

  System Support Engineer

   Installing operating system(Windows 7, Windows xp )  Hardware issue Manage and monitor all installed systems and infrastructure Liaise with vendors and other IT personnel for problem resolution Configure and install computer systems  Test software applications and systems Participate in the design of information and operational support systems Maintain security, backup

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  HCL Technologies

  Mar 2013 - Oct 2014

  System Administrator

  1: BMC Remedy Ticket Handling 2: Installing operating system(Windows 7, Windows 8, 8.1, Windows xp, Server 2008 )3: Hardware issues handling expert4: Network And Hardware trouble shooting 5: TARMAC Monitoring Tool handling and installation6: CLONEZILLA management * Network booting• Image taking• Image deploying• Formatting 7: McAfee Laptop Encryption8: Bit Locker Laptop Encryption9: JIRA (VPN Tool) installation10: OUTLOOK mail configuration ( Veeco , MacAfee , Citrix , HCL mails) and Trouble shooting11: Microsoft Lync handling and trouble shooting12: VPN connection handling ( Cisco VPN , Aventaile VPN)13: VMware ,Virtual box handling and trouble shooting14: Symantec Antivirus handling and trouble shooting , group changes15: Active directory Users Handling.16: WORKSTATION installation Show less

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  MicroSys Technology Company

  Jan 2015 - now

  IT Operations Analyst

  Handling Support Tickets using Manage Engine Service Desk Plus Tool Creating, Assigning Escalating SLA Violation Monitoring & Closing Tickets  Installation and trouble shooting of Server and related network for more than 30 major clients like SUBWAY , DOMINOS , NESTLE , ROYAL FOOD , SLICE etc…… Installation, Configuring of MS-outlook mail clients Provides Remote Support for Clients. Installation, configuration and Maintenance in network and various types of Computer accessories. Maintaining Laptops, monitoring wireless networks.Installation of POS, Workstations, ServerMonitoring and trouble shooting of Network printers. Installation & Troubleshooting Network / Mail Access related problems. managing of user profiles in MS Server 2003, 2008 2012 ADS and windows 7 Workstations. Maintain security, backup, and redundancy strategies Manage and monitor all installed systems and infrastructure Managing the ERP first and second level Point of sales outlets operation management Show less