Experience

• 

  Country road

  Jan 1989 - Jan 1990

  Menswear manager
• 

  Compass airlines

  Jan 1990 - Jan 1991

  Flight service supervisor
• 

  Qantas

  Jan 1993 - Mar 2017

  Customer service manager - domestic customer experience
• 

  Johnson waters interior design

  Jan 2008 - Nov 2022

  Customer service professional & interior & graphic designer

  I am looking for a role to occupy my now semi retired life that is based at home. I can write and design a training manual to designing a training course for customer service or anything that you need really. I am quick to earn new industries and skills and love a challenge. I work best in my own office without distractions and having creative things around me to design and write. I enjoy communication as a subject and would love to help others learn the skill is have attained over the last 40 years. Show less

• 

  Johnson waters design

  Aug 2008 - Mar 2024

  Graphic art and Interior Design.We manufacture and create products for the home. We also transform interior spaces to make your home a truly comfortable space you love. Sold in various retail outlets in Australia.Bed Bath N Table stores, Dare Gallery and many boutique retail outlets. Online stores with Hard To Find and @ johnsonwaters.com.auCushions, Tram Banners, Tea Towels as well as a Custom Cushion or fabric design. Small print runs are welcome.We use All Australian products and services. Show less

  • Website Consultant

    Aug 2018 - Mar 2024

  • Johnson Waters Interior Design

    Aug 2008 - Mar 2024
• 

  Lifestyle communities limited

  Apr 2017 - Feb 2018

  Sales support & training design

  Employed initially to support the sales team, I soon began writing and designing a comprehensive training manual for the Sales team. The contact ended leaving me open for new opportunities in Training and Development.

• 

  Aviation australia

  Oct 2017 - Jun 2018

  Responsibilities:Identify and assess future and current training needs through job analysis, performance appraisals and consultation with line managersDraw an overall training and plan that addresses needs and expectationsDeploy a wide variety of training methodsConduct effective induction and orientation sessionsMonitor and evaluate training program’s effectiveness, success and ROI periodically and report on themManage training budgetProvide opportunities for ongoing developmentResolve any specific problems and tailor training programs as necessaryMaintain a keen understanding of training trends, developments and best practices Show less

  • Lead Trainer

    Mar 2018 - Jun 2018

  • Instructor

    Oct 2017 - May 2018
• 

  William angliss institute

  Jun 2018 - Jun 2019

  Faciltator

  The Certificate III in Aviation (Cabin Crew) will prepare students for a successful career in the Aviation Industry. Students are equipped with the skills and knowledge required to ensure outstanding levels of leadership and diplomacy. A combination of practical and theoretical subjects will allow students to develop the ability to create a working environment that will motivate a team of cabin crew to lead by example, communicate effectively, provide guidance, uphold the highest level of safety and security and ensure all legislative and regulatory requirements are followed. The Certificate III in Aviation (Cabin Crew) also provides individuals with technical and non-technical aviation skills to operate effectively in a broad range of ground operations and service roles. - William Angliss Institute, Melbourne Show less

• 

  Moorabbin flying services

  May 2019 - Jun 2020

  Cabin crew training specialist

  Heading up a premium Cabin Crew course. Our students will be working with experts in Presentation, resume writing, self defence, aviation and corporate actors for reality based training. Staff with over 200 years experience between them in the aviation industry, using the same safety training facilities that current cabin crew in major Australian airlines use.

• 

  Freelance

  Mar 2023 - now

  Chief experience architect: transforming businesses through creativity and customer excellence"